Sr. Functional Analyst, AX
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Mount Prospect, IL 60056
SUMMARY: The Microsoft Dynamics AX/D365 Functional Analyst is responsible for the solution configuration, customizations, security, support, integrity and management of Microsoft AX/D365 Dynamics in support of different functional areas. As a strong business partner to the business, the Microsoft Dynamics AX/D365 Functional Analyst understands business challenges and opportunities and works to lead the configuration and maintenance of value added solutions to meet the set business requirements. Additionally, this position is responsible for troubleshooting and problem resolution, management and monitoring of system resources and performance, and support and maintenance of non-production environments related to Dynamics AX/D365.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyzes business process issues and improvements, and provides solution recommendations to Business and IT management in timely manner.
Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify causes and anticipate implications
Investigates problems with AX 2009/D365 modules (OTC, Supply Chain, Production, Warehousing), diagnose root causes, and resolve issues.
Documents and assist users in defining Business Requirements, process maps, and use cases.
Investigate Feature Requests, clarify objectives, understand software functionality and recommend solutions using industry best practices.
Functional and technical requirement gathering, gap analysis and documentation on MS Dynamics AX 2009/D365 and WMS business processes
Manage, lead, and participate in new software implementation and projects
Develop project plans, establish and meet target dates and budget
Direct and supervise vendors, consultants, and team members when leading projects
Fulfills Ad-hoc business reporting needs and assists with interpretation of data.
Collaborate with Developers, DB Admins and business departments
Assist the programmers and developers through designing, programming, testing, deploying, maintaining, and supporting User initiatives
Create and maintain documentation and standards including all pertinent IT Service Catalog entries
Ability to establish priorities, work independently, and proceed with objectives without supervision
Provides references for users by writing and maintaining user documentation; providing help desk support; training users
Manage all work teams including technical, functional, as well external and offshore software providers
Experience and Qualifications:
BA or BS degree in Computer Science/Information Systems
7-10 years of Microsoft Dynamics D365 and AX 2009/2012 ERP Systems support experience
5+ years of experience supporting and understanding of business processes for Manufacturing ERP systems and WMS
Experience working with WAX (Warehousing for AX) is preferred
Should have completed at least 1 Full Life-Cycle Implementation of ERP
Experience working within OTC, Supply Chain, Production, Warehousing and Distribution
Hands on experience in diverse areas including implementation, migration, training & troubleshooting
Experience in ERP gap analysis and requirements gathering
Excellent communication, project management & presentation skills
Time management skills are a must; as well as the ability to be flexible and creative
Excellent Documentation Skills
Experience with Microsoft Reporting server and/or Crystal Reports
Strong analytical skills are required
Ability to handle multiple tasks concurrently
Appropriate handling of confidential information
Worked with teams of developers including offshore teams