Patient Service Representative - Float Team
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Champaign, IL 61820
Christie clinic is seeking a full-time Patient Service Representative for our Float Team. We are seeking a dynamic self-starter for patient check-in, answering phones, scheduling appointments, collecting co-pays and assisting with insurance inquiries. Must be able function efficiently in high volume, fast-paced departments. Excellent customer service and computer skills required. Previous medical office experience preferred. Monday – Friday 8am-5pm
Previous experience and knowledge of insurance, medical terminology, out-patient health care environment strongly preferred.
Greet patients and visitors in an efficient, professional and courteous manner.
Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
Register new patients and address any financial issues regarding that patient.
Provide check-in process for patients including verifying and updating necessary demographic and insurance information.
Collect co-pays and payments as needed.
Maintain provider schedules.
Keep a neat and orderly work area.
Verify and update necessary demographic information.
Schedule tests, labs, etc. for the patient.
Maintain relevant office supplies for department effectiveness.
Maintain and balance payment drawer at end of day including cash, checks and charges.
Attend a minimum of two monthly huddles (occurring after hours) per quarter.
Perform related work as required.
Travel to satellite Christie Clinic locations to cover departmental needs.
Experience in a medical office setting
Provides extraordinary service
High level of attention to detail
High level of customer service
Positive and friendly attitude
Detail-oriented and dedicated to carrying out a given task with all the details
Requires a high school degree or equivalent
Furthers Christie Clinic culture, mission and values