IT Help Desk Technician
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Elk Grove Village, IL 60007
Strong technical skills and experiences:
• Provide excellent customer service while responding to phone, email and walk-up requests from users.
• Use technical, analytical and communication skills to accurately identify user needs and provide solutions.
• Log all appropriate activities in the tracking system in a complete, accurate and timely manner.
• Identify critical user and system issues and escalate to the IT Manager