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Call Center Representative (Telecom) - Mt. Vernon

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Job Details
Job Order Number
7103659
Company Name
SSM Health Good Samaritan Hospital
Physical Address
1 GOOD SAMARITAN WAY
Mt. Vernon, IL 62864
Job Description

Job Summary:

Answers incoming calls and performs triage of inquiries.
Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.


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