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Security Services Supervisor/Pathway Forward/Chicago

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Job Details
Job Order Number
Company Name
Metropolitan - Pathway Forward Program (Correction
Physical Address
Apply Online
Chicago, IL 60651
Job Description



Do you want to use your skills and talents to make a lasting difference in the world? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need. We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

POSITION TITLE: Security Services Supervisor

LOCATION/DEPT: Pathway Forward

REPORTS TO: Program Supervisor




The mission of the Security Services Department is to ensure a safe, secure, sanitary, and orderly facility. The Supervisor oversees the performance of the Shift Supervisors and their Correctional Counselors to enforce constant accountability as well as upholding the safety and sanitation of the facility and our residents. The Supervisor must know whereabouts and be in continuous compliance with all contractual, accreditation, licensing, and Salvation Army standards.



1. The facility is in continuous compliance with all contractual, accreditation, licensing, and Salvation Army standards.

2. Potentially serious incidents are quickly and effectively resolved.

3. Residents behave in such a manner as to maximize their opportunities for visits and other privileges.

4. Accountability for all residents is maintained at all times.

5. Data is collected, verified, recorded, analyzed, and disseminated in a manner which meets or exceeds all obligations imposed by the Salvation Army, the Bureau of Prisons, the U.S. Probation Office, the American Correctional Association, and Federal, State, and local laws.

6. The policies and procedures are reviewed at least annually for accuracy and utility and are revised as needed.

7. Lines of authority are clear and unambiguous, with provisions for the discharge of duties when the responsible staff member is unavailable.

8. The database is used to facilitate an ongoing and mutually beneficial relationship between the Program and DHQ. Data is continuously reviewed to determine whether HR procedures are maximizing the strengths of all personnel.

9. Responsible for staffing department in order to meet required program expectations and outcomes.

Recruits for vacancies, interviews, screens, selects, and makes recommendations for hiring.

Provides training and evaluation of security staff, developing a plan for ongoing mentoring and development.

10. Establish weekly work schedules and job responsibilities for Shift Supervisors and Correctional Counselors.

11. Ability to work different shifts, times, and holidays. Additionally, this candidate will be on-call for security issues as well as in a Duty Officer rotation.

12. Conduct weekly facility inspections to ensure contractual compliance.

13. Ability to facilitate orientation groups as well as training(s) for both staff and residents.

14. Familiarity of fire suppression systems.

15. Possess a strong ability to write clear, comprehensive, and detailed reports.

16. All other duties as assigned.


This position reports to the Program Supervisor.

This positon supervises security staff.

The Security Services Supervisor works closely with the residents, the Program Managers, the Shift Supervisors, and the Resident Advisors. In addition, the Security Services Supervisor relates to a large and diverse number of people inside and outside the Salvation Army. In these contacts, the individual acts as a representative of the Army and its mission.



  • A Bachelor’s degree in the Behavioral Sciences or Corrections.
  • A minimum of five years of related experience.
  • Must have a valid driver’s license and be able to obtain Salvation Army MVR clearance.


  • A commitment and dedication to promoting sustainable change in the residents by creating a secure, healthy, and peaceful environment.
  • Well-developed persuasive skills.
  • The ability to screen out/reorient employees to understand how the duties of security workers are different from those of law enforcement.
  • An ability to remain calm and exercise sound correctional judgment in emergencies and other stressful situations.
  • Excellent observational and analytical skills.
  • Tolerance and patience.
  • Strong leadership traits.
  • Practical knowledge of conflict resolution techniques.
  • An understanding of records systems and data management.
  • An interpersonal style that promotes collaborative and effective team relationships.
  • Must be sensitive to and work appropriately with culturally and socio-economically diverse participant population.
  • A willingness to support and uphold the mission of The Salvation Army.


  • The position is required to do light physical work.
  • In order to successfully perform the essential functions of this position, the facilitator is required to use standard office equipment.
  • The work environment for the position includes office environment with a low noise level.
  • The position requires the ability to go off-site and working some evenings/weekends.

The Salvation Army is an Equal Opportunity Employer


Applicants with disabilities may contact us at (773)725-1100 for additional information or assistance with the application process.

EEOC Poster –

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