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Registered Nurse Call Center Triage

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Job Details
Job Order Number
Company Name
OSF HealthCare (Main Office)
Physical Address
2200 East Washington Street
Bloomington, IL 61701
Job Description


The Registered Nurse in the OSFMG Call Center Centralized Clinical Services division is responsible for assessing patient’s condition/needs and triaging all clinical calls, giving appropriate clinical direction and options to the caller, and providing education at an age/developmental level that is suitable for each individualized patient and/or caregiver. Communicates effectively and efficiently to members of teh care team to ensure patients needs are met in a timely manner. The RN utilizes physiological, psychosocial and spiritual knowledge to care for a variety of patients and their significant others and recognizes the direct relationship between cost effective and efficient provision of care and services to ensure positive outcomes of care. The RN is available as a resource and delegate appropriate tasks to LPN’s Medical Assistants in the Clinical Services division of the department. Follows defined standards of nursing practice.



Current Illinois RN license

BSN mandatory within 6 years of hire, if not currently held. (signed agreement required)

Current CPR

Must have or obtain within the first 90 days of employment, certification in CPR

Ability to work well under mental pressure

Good written and verbal communication skills

Ability to effectively interact with physicians, team members and patients


Job seekers will be afforded equal opportunity regardless of their race, ethnicity, veteran status or disability status.

Affirmative Action. Contractor and Subcontractor shall abide by the requirements of 41 C.F.R. §§ 60-1.4(a), 60-300.01, 60-300.5(a), 60-741.5(a), and 61-300.10. These regulations prohibit discrimination against qualified individuals based upon their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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