Enterprise Account Engineer II (AMZ4308)
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Seattle, WA 98109
MULTIPLE POSITIONS AVAILABLE
Entity: Amazon Web Services, Inc., an Amazon.com Company
Title: Enterprise Account Engineer II
Worksite: Chicago, IL
Design, develop and support global and enterprise companies running cloud-based mission-critical applications, systems, services and features. Work directly with engineering teams and leading technologists. Utilize transformational technologies to ensure flawless customer experience. Manage Enterprise accounts, oversee support cases, and assist customers regarding strategy, project planning, launch, and ongoing operations. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning. Recommend new offerings for company architecture and provide proactive advice through all phases of the implementation life cycle. Advocate for customer requirements. Participate in customer requested meetings. Utilize all key customer resolution tools across all service groups to facilitate rapid resolution of concerns.
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field and three years of experience in the job offered or as a Support Engineer, Systems Engineer, or related occupation. Employer will accept five years of experience as equivalent to the Bachelor’s degree and three years of experience. Must have one year of experience in the following skill(s): designing, developing, implementing, troubleshooting, and managing large-scale, distributed applications; performing system administration in a Linux or Windows environment; and conducting computer networking, scripting, and automation. Domestic and/or international travel required up to 25%.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
In order to apply, please send your resume, referencing AMZ4308, including job history, to: Amazon Web Services, Inc., an Amazon.com company, ATTN: Hiring Manager, P.O. Box 81226, Seattle, WA 98108-1300. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.