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Senior Assistant Director of Dining Services (1255

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Job Details
Job Order Number
Company Name
University of Illinois
Physical Address
616 East Green Street
Champaign, IL 61820
Job Description


Senior Assistant Director of Dining Services

University Housing – University of Illinois

The Senior Assistant Director of Dining Services provides leadership and strategic direction for the overall residential dining program including budget development, program management, general administration, supervision, coordination and planning for both residential and retail operations. This includes 6 all-you-care-to-eat residential dining operations serving over 4 million meals annually and 5-6 retail dining operations. The program serves over 9,000 meal plan holders. The Senior Assistant Director ensures that high quality services are effectively delivered by both professional and student staff in support of the mission of the University and department. The Senior Assistant Director acts in place of the Director of Dining Services in the absence of the director.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit .

Major Duties and Responsibilities:

Leadership and Supervision (60%)

  • Directly oversee 6 all-you-care-to-eat residential dining operations serving over 4 million meals annually and 5-6 retail dining operations.
  • Train, evaluate, supervise and coordinate the schedules for 9 residential dining and retail managers, a staff of over 200 full time employees, and approximately 1,000 student staff members.
  • Oversee and work collaboratively with Housing Human Resources to utilize and ensure compliance with university performance management standards and labor agreements.
  • Monitor compliance with all State of Illinois health department, HACCP, OSHA, and university policies and procedures. Develop systems to oversee sanitation, health code compliance, and maintenance and repairs.
  • Establish expectations and model professional communications with students, campus clients, and guests and ensure responsible, fair, and consistent practices when implementing policies and procedures.
  • Actively promote and be an advocate for an inclusive, positive work environment for staff, students and customers.

Budget Management and Administration (20%)

  • Coordinate and plan the board contract program for residential dining and retail operations.
  • Establish the optimum mix and manner of services, hours of operation and payment options available for all units based on customer feedback, data and financial performance.

Strategic Leadership and Collaboration (20%)

  • Provide leadership and strategic direction for the overall residential dining program including budget development, program management, general administration, supervision, coordination and planning for both residential and retail operations. Serves as a member of the Dining Leadership Team.
  • Establish a structure for managing processes that identifies opportunities, prioritizes goals, finds solutions, and reports progress which utilizes innovative industry concepts, practices and trends in the food service industry and higher education.
  • Develop and implement short-term and long-term strategic plans for individual residential dining and retail operations including goals, objectives and benchmarks.
  • Consult and recommend renovations and improvements to residential and retail dining facilities.
  • Serve on unit, department and university committees as appropriate.
  • Assume full responsibility for administrative and operational matters in the absence of the Director.
  • Perform other duties as assigned.

Position Requirements and Qualifications:
Education: Bachelor’s degree in hospitality management, economics, human resources, business administration, or related field.
Preferred: Master’s degree.

Required experience: Five years of successful professional experience in progressive administrative/managerial roles working in a progressive complex, ($5-10M+operating budget) multi-unit dining operation. Experience developing, maintaining and managing budgets for dining operations. Experience effectively supervising staff at all levels up to and including unit managers. Experience working with and appreciating people from diverse backgrounds.

Preferred: Experience in a high-level administrative position with direct line operation responsibility in a large complex university dining program. Experience working with represented staff. Experience developing or refining meal plans and supporting services for a comprehensive University dining program.

Training, Licenses or Certifications:
Required: There are no required training, licenses or certifications.

Preferred: Current State of Illinois Food Service Sanitation or SERV Safe/HACCP Certificate.

Knowledge, Skills, and Abilities:
Required: Strong leadership, management, administrative, and communications skills. Demonstrated understanding of customer service. Demonstrated commitment to maintaining high-level service and production standards. Strong budget development and fiscal management skills. Independent decision-making ability.

Preferred: Extensive knowledge and experience of dining services in a higher education setting. Experience and understanding of various meal plan and service platforms frequently used in university food service operations.

Environmental Demands:
Physical Requirement: The work is mostly performed in an office setting. This position requires some lifting, walking and sitting. Long hours are required for special events. Work Environment: The work is mostly performed in an office setting. Some time may be spent in a kitchen where there is some discomfort in low temperatures areas (-10 degrees F) and high temperature areas (+90 degrees F).

Salary is commensurate with qualifications and experience. This is a full-time (100%), benefits-eligible academic professional position appointed on a 12-month basis. The position is available as soon as possible after the closing date.

For full consideration, applications must be received by Monday, February 19, 2020. To apply for this position, please create a candidate profile at and upload your cover letter, resume, and academic credentials (unofficial copy of transcripts or a copy of your diploma are acceptable). An online application will require names and contact information including email addresses for three professional references. Applications not submitted through this website will not be considered. Please contact a member of the Housing Human Resources team at with any questions you may have.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

College Name or Administrative Unit:
University Housing, Dining Services


Senior Assistant Director of Dining Services (125596)

Open Date:

Close Date:

Organization Name:
FS Admin

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or criminal conviction history. Illinois
welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (

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