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Director of Financial Assistance

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Job Details
Job Order Number
Company Name
University of Illinois at Chicago
Physical Address
1 William Maxwell Ln
Springfield, IL 62703
Job Description

Academic Professional

Director of Financial Assistance



About Our Springfield Community

The University of Illinois Springfield (UIS) is a premier public university that provides students with a high-quality liberal arts education, exceptional public affairs opportunities, and outstanding professional preparation programs. UIS is one of three universities of the world-class University of Illinois system and has been ranked by US News & World Report as one of the top 10 regional public universities in the Midwest.

UIS celebrates its diversity with a campus comprised of students and faculty of various ages, backgrounds, and ethnicity. Faculty members are accomplished teacher-scholars, and UIS has a national reputation for innovation in teaching and excellence in online education. Located in the state capital, UIS has established a reputation for Leadership lived, based upon four core strengths: the educational richness of its teaching-focused academic experience; the abundant opportunities it provides for students to collaborate with faculty and gain practical experience through institutional partners; the right-sized supportive community it offers; and its tradition of educating public servants and leaders in private and public sectors. UIS is a community-engaged campus whose students contribute over 66,000 hours of community service each year.

The surrounding Springfield community offers a wonderful quality of life. A lively entertainment scene includes jazz, blues, community theatre, municipal opera, comedy, and live music, including downtown music festivals. Additional cultural and sporting attractions are conveniently located a few hours away in St. Louis, Chicago, and Indianapolis. With a population of about 117,000, Springfield offers great restaurants, shopping, and other city amenities while retaining the friendliness and affordability of small-town living (and without the heavy traffic). The area also has a wide variety of recreational opportunities, including biking and hiking trails, ice rinks, sports complexes, and several first-class golf courses. Lake Springfield offers fishing, boating, and other recreational water activities. Springfield is also home to a wildlife sanctuary, zoo, lakeside memorial gardens, botanical gardens, and one of the world’s largest carillons.

Springfield was home to Abraham Lincoln, our nation’s sixteenth president and one of its most famous political figures. A historical downtown area features the Abraham Lincoln Presidential Library & Museum, the Old State Capitol, the Lincoln historical district, historic reenactments and events, the Illinois State Museum, and a variety of specialty shops and restaurants which make Springfield the most prominent tourist destination in central Illinois.

Springfield is also home to the second Illinois Medical District (the first being in Chicago) and includes two major medical centers, Memorial Health Systems and HSHS St. John’s Health Systems, as well as the Southern Illinois University School of medicine. The medical community and state government are the two largest employers in Springfield.

Springfield offers daily Amtrak service to St. Louis and Chicago as well as to points beyond. A regional airport offers daily service to major hubs in Chicago and Dallas. City bus service is provided from the UIS campus to various locations around the city.

Read more about Springfield, Illinois


The Director of Financial Assistance is a senior level administrator in Enrollment Management. This position is responsible for serving on the Leadership Team, which is responsible for reviewing and implementing plans for the alignment of Enrollment Managements strategic direction and progress with that of the university. In addition, the Director of Financial Assistance serves as the administrator over all financial aid programs, staff, ensuring compliance with all rules and regulations, developing the strategic plan, and vision. Examples of various regulations include, but are not limited to: Title IV; military and veterans’ aid programs; NCAA Division II Great Lakes Valley Conference rule of student athletic grants-in-aid, and University, state and federal regulations. The Director of Financial Assistance is an active and visible part of the campus community. This includes engaging with students, student organizations, employees and employee organizations and members of the Springfield community to enhance the visibility and reputation of the Office.

Duties and Responsibilities

  • Formulates, develops, implements and administers policies and programs related to financial assistance. Periodically reviews and edits policies to be consistent with best practices in the field.
  • Serves as the subject matter expert on rules and regulations applicable to financial assistance and financial assistance programs, including staying current on regulations, compliance status, and pending changes. Identifies necessary changes to maintain compliance.
  • Facilitates relationships with the Office of Advancement to oversee the administration of over 300 institutional scholarships, and helps identify new opportunities for expansion of these scholarships.
  • Overall responsibility for the accurate, timely and supportive delivery of FA counseling; customer service, data and loan processing; disbursement of funds; student employment; scholarships and tuition waivers. This includes supervising and evaluating staff responsible for these duties/responsibilities on a daily basis, identify training needs and opportunities, as well as operational strengths weaknesses of staff and provides training as necessary/appropriate.
  • Oversees the timely development and accuracy of reports of activities, regulatory reports and awards. This includes providing the reports to other Enrollment Management and university administration as appropriate.
  • Reviews and assesses current plans, processes and resources to create a continuous improvement plan designed to ever-modernize and consistently evolve all aspects of financial assistance for all internal (current students and families, others who are financially responsible; office, division and campus colleagues) and external constituents (general public with special focus on prospective student). Oversee assessment, selection and management of the technological systems and required state and federal software systems.
  • Oversees all Financial Assistance training programs and presentations to parents and students. This may include providing direction and guidance to staff on content and information, reviewing and directing the updating of marketing materials (print, and electronic).
  • Facilitate coordination and communication between respective colleges/departments as they relate to the office’s role in creating a positive educational experience for students. Work with Student Accounts and Registration & Records to ensure accurate and timely exchange of information for financial aid and work with the reconciliation process. Provide administrative oversight for compliance audits including ISAC program reviewers. Address complaints and resolve problems. Through benchmarking peer and aspirant peer groups, define, share and lead efforts to maximize FA’s role in recruiting and retention.
  • Serves as fiscal officer for Financial Assistance, including overall fiscal responsibility for the Office of Financial Assistance.
  • Serve as the final monitor and approver on all FA packaging and revising. Oversee tracking of Satisfactory Academic Progress (SAP), limitation of entitlements, tuition waivers, federal work study, management of the verification process, the Temporary Assistance for Needy Families (TANF) Program; coordination of student loan processing between students, federal government, and the institution; Title IV refunds and repayments; and U.S. Department of Education and National Student Loan Data System notifications.
  • Other related duties as assigned

Environmental demands:

  • Willingness to work hours other than 8:30-5, holidays, and weekends as required and have frequent, and at times, intense public contact under conditions which can be described as fast-paced, and occasionally stressful.


Qualifications/minimum education and work experience:

  • Master’s degree from an accredited college or university
  • Five (5) years of experience in a Financial Assistance (or other financial distribution entity), two (2) of which included supervision of subordinates
  • Any combination of education and experience providing skills and knowledge needed for successful performance of required duties.

Knowledge, Skills and Abilities

  • Interpersonal and written communication skills required for interaction with a diverse group of people including exhibiting sensitivity to, and understanding of, the varied constituencies that comprise a college community.
  • Experience and ease with web-based software platforms, database tools for data manipulation, aggregation and validation, and analytical and problem-solving including writing queries and producing reports
  • Ability to be a team player and work collaboratively, be a leader and work independently, self-direct and motivate, creatively problem solve, establish priorities, effectively manage time and budgets
  • Event and program creation, development, management and analysis
  • Proficiency in Microsoft office suite of products, online applications and website content management
  • Good planning, organization, follow-through and multi-tasking and skills
  • Detail-oriented and willing to self-start, take initiative
  • Advanced mathematical, fiscal and statistical know-how; facility with numbers, familiarity with predictive modeling
  • Basic principles and techniques used in public relations including proper communication etiquette regarding English usage, grammar, spelling, punctuation, and vocabulary
  • Basic research skills
  • Valid driver’s license
  • Knowledge of state and federal financial aid programs, and regulations and requirements

Preferred Experience

  • Former experience as associate director or higher in a financial aid office
  • Familiarity with merit-based aid
  • Enrollment management work experience at public colleges/universities
  • College admission and financial aid experience
  • Slate/Banner experience
  • Spanish language proficiency is a plus
  • Familiarity with SQL, HTML

Application Process:

Please select the “Apply For Position” tab below, create or update your profile and upload a cover letter of application addressing qualifications related to the position, a resume and the names and contact information (phone and email address) for three professional references. Transcripts may be requested at a later date. Only those applicants who complete the online application and upload all required materials will be considered; incomplete applications will not be evaluated. To maintain the integrity and confidentiality of the search process, applicants are asked to upload their own materials. Review of applications will begin immediately and continue until the position is filled or the search is terminated.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with the Fair Credit Reporting Act.

UIS is an affirmative action/equal opportunity employer with a strong institutional commitment to recruitment and retention of a diverse and inclusive campus community. Persons with disabilities, women, and minorities are encouraged to apply.

New Vacancy List Serve:Human Resources now has a list serve for current vacancies. Click here to subscribe:!forum/uisvacancies-l. Subscribers will receive weekly emails with current UIS vacancies.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.

The University of Illinois at Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.

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