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Customer Service Manager

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Job Details
Job Order Number
Company Name
OTTO Engineering
Physical Address
Carpentersville, IL 60110
Job Description

Customer Service Manager

OTTO – designed, manufactured and precision tested, right here in the USA.

OTTO’s opportunity:
Our Customer Service Manager will perform a variety of Sales duties to ensure a smooth department operation.

Specifically, the Customer Service Manager will:
• Work with Sales Management Team to establish and track the goals of the customer service department.
• Supervise and direct the activities of the customer service representatives and any clerical support roles within the customer service department.
• Establish efficient systems for the handling of all customer service tasks including price and delivery info, order entry, order confirmation review, expediting, order changes, invoicing, literature requests and problem resolution.
• Ensure that all customer service personnel are trained in these activities and review their performance on a regular and formal basis.
• Work with major customers and distributors to implement E.D.I. programs which will reduce the cycle time and error rates of manual order entry.
• Scheduling, and point of sale reporting functions.
• Monitor the order activity of key accounts, in conjunction with the Mfg.‘s rep’ and the Regional Sales Manager to address significant trends.
• Visit key accounts on a regular basis to maintain and build relationships.
• Establish and maintain a system for bench marking OTTO’s performance against the competition.
• Maintain an ongoing initiative to find improvements in systems, process and personnel utilization which provide a competitive edge to OTTO.
• Conduct annual performance appraisals.
• Provide group with necessary supplies.
• Requires the ability to coordinate multiple projects simultaneously.
• Assist with other related duties as required or assigned.

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