skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, IllinoisJobLink.com works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.



Customer Service Manager

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
7175350
Company Name
OTTO Engineering
Physical Address
2 EAST MAIN
Carpentersville, IL 60110
Job Description

Customer Service Manager

OTTO – designed, manufactured and precision tested, right here in the USA.

OTTO’s opportunity:
Our Customer Service Manager will perform a variety of Sales duties to ensure a smooth department operation.

Specifically, the Customer Service Manager will:
• Work with Sales Management Team to establish and track the goals of the customer service department.
• Supervise and direct the activities of the customer service representatives and any clerical support roles within the customer service department.
• Establish efficient systems for the handling of all customer service tasks including price and delivery info, order entry, order confirmation review, expediting, order changes, invoicing, literature requests and problem resolution.
• Ensure that all customer service personnel are trained in these activities and review their performance on a regular and formal basis.
• Work with major customers and distributors to implement E.D.I. programs which will reduce the cycle time and error rates of manual order entry.
• Scheduling, and point of sale reporting functions.
• Monitor the order activity of key accounts, in conjunction with the Mfg.‘s rep’ and the Regional Sales Manager to address significant trends.
• Visit key accounts on a regular basis to maintain and build relationships.
• Establish and maintain a system for bench marking OTTO’s performance against the competition.
• Maintain an ongoing initiative to find improvements in systems, process and personnel utilization which provide a competitive edge to OTTO.
• Conduct annual performance appraisals.
• Provide group with necessary supplies.
• Requires the ability to coordinate multiple projects simultaneously.
• Assist with other related duties as required or assigned.


To view full details and how to apply, please login or create a Job Seeker account.