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Broadband Technician

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Job Details
Job Order Number
Company Name
Physical Address
15100 S Indian Boundary Rd
Plainfield , IL 60544
Job Description

MetroNet has an immediate opening for an energetic; customer focused Broadband Technician in Plainfield, IL!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

Competitive total compensation package
80% of Medical premiums paid for by company
Company paid Disability and Life insurance
401(k) company match and 100% vested on day 1
Discounted MetroNet service in our serviceable area
Company paid logo attire/uniform
Company vehicle and fuel card
Cell phone allowance
Eligible for overtime
Tuition paid assistance in our Techsellence Program
Opportunities for advancement
Locally owned, friendly, fun atmosphere
Job Summary:

Under limited supervision, perform from basic to advanced installations, disconnects and service changes for residential and business customers for POTS services, cable television services, IPTV, and high-speed internet services. Perform basic troubleshooting and repair for services from the fiber terminal, CATV tap, or the ONT to consumer’s electronic devices (TV, VCR, Modem, etc.).

What you will be doing:

Perform routine troubleshooting calls: troubleshoot the plant from the customer’s equipment through the distribution fiber back to the Hut Equipment
Maintain optimum operating specs throughout the entire system
Perform installations, troubleshoot and repair customer cable, telephone and data services from the Optical Network Terminal to the connection of the customer’s equipment for single, multi-family and/or commercial dwellings, including, as appropriate, all necessary wiring (interior and exterior) and hardware
Troubleshoot optical distribution and return-path issues to and from the LCP cabinet and CPE. Including troubleshooting, repairing or replacing defective or damaged components. Installing and configuring network interface cards on customer computer equipment
Perform installation, troubleshooting and repair for connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates; Install additional outlets, and install or remove converters for all broadband services offered by system; Connect various options available with customer’s equipment (PIP, VCR, A/B switch, telephone handsets, caller id devices, etc.)
Educate customer on proper use of services, including how to add additional services and access help online
Use of Optical power meter, signal source, other optical test equipment
Use of RF signal level meter and leakage test equipment
Use of Telephony test equipment butt set, noise meters, VOM etc.
Perform forward and return distribution system activation and repair
Perform CLI ride-out and track and repair leakage, as necessary
Splice aerial/underground coaxial cable and equipment to restore cable plant to system specifications
Splice aerial/underground fiber cable and equipment to restore cable plant to system specifications
Repair and/or replace damaged aerial/underground plant
Perform work including but not limited to: reconnects, requested and non-pay disconnects, additional outlets, changes of service, pre-wires, post wires, customer installation work for all levels of service and perform residential networking
Assist with field training of new existing employees.
Must be detail oriented and able to meet deadlines as well as handle confidential information
Is neat with self as well as with equipment/company vehicle, and conduct self in a respectable, responsible and courteous manner
On call hours: will be available to perform tasks, responsibilities or special assignments required by the system during non-business hours.
Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc.
Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services and access help online, channel lineups, proper equipment usage, and other services that are available; represent company as needed to collect payments and secure appropriate customer signatures
PC upgrades, i.e. network interface card installations, etc.
What You Need For This Position:

High school diploma plus additional specialized technical courses or the recognized equivalent in work experience and self-study.
Valid driver’s license, satisfactory driving record, and auto insurance
1-5 years’ experience with basic telecom and CATV installations and maintenance services
Knowledge and ability to install and maintain CMN telecommunications services including, but not limited to, POTS, T-1 services, etc.
PC Skills – capable of installing PC hardware and software.
Outside plant construction experience a plus.
If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!


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