Alarm Operator / Dispatcher
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Champaign, IL 61820
FE Moran Security Solutions is looking for individuals with previous customer service to join their fast-paced team.
We are current seeking Reps for our Evening Shift (2-11pm) & Night Shift (10pm-7am) . Weekends and Holidays rotation required.
The ideal candidate should have experience in a call center environment, with excellent customer service skills. He/She must thrive in a fast-paced environment where energy, enthusiasm, multi-tasking and professionalism are required. While experience is a plus, we will train a motivated individual with excellent phone and computer skills.
Daily Task Include:
Handling incoming phone calls regarding customer accounts
Making outboard calls if an alarm event is triggered
Working well with team members and customers
Monitoring alarm systems through computer software and systems
Entering customer information into database for accurate record keeping
To be Successful:
Strong Attention to Detail
Proficient Typing Skills
Commitment to Customer Service
Positive Attitude/Team Player
Ability to Follow directions