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Shop Supervisor

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Job Details
Job Order Number
JC159200303
Company Name
Patten CAT
Physical Address

Rockford, IL 61106
Job Description

Working Hours/Days

Monday through Friday 7 am to 4 pm, OT as needed.

Overview

POSITION SUMMARY:

Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Basic Duties

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

+ The supervisor is responsible for all field service activity in his/her territory.

+ Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork

+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability

+ Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy

+ Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency

+ Manage service, repair and reconditioning of machines and components.

+ Manage shop service customer communications and instill deep customer loyalty.

+ Manage the work order process from opening jobs through job invoicing

+ Develop quotes for complex jobs and quote approvals

+ Consistently enforce work rules and company policies

+ Effectively manage all Work In Progress (WIP)

+ Conduct semi-annual performance reviews for all direct reports

+ Ensure operations conform to industry and company performance metrics and benchmarks

+ Occasionally participate in sales calls with Sales Reps.

+ Perform all safety inspections on field vehicles and current employee safety programs.

SUPERVISORY RESPONSIBILITIES:Direct reports to include all shop technicians, apprentices and helpers reporting to him. Manage all admin personnel assigned to his/her area.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

+ Associates degree preferred with minimum of two years management experience in construction equipment service and repair

+ Experience as an Equipment Manager or Service Manager a plus

+ Advanced user of all Microsoft Office products to include Excel

+ Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus

+ Working knowledge of DSI dispatch system a plus

Skills and Abilities:

+ Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.

+ Exceptional communication, management, leadership and interpersonal skills

+ Working knowledge of OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Working Conditions

PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:

Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.

o

Climbing

o

Stooping

o

Kneeling

o

Crouching

na

Crawling

o

Reaching

f

Standing

f

Sitting

f

Walking

o

Grasping

o

Repetitive Motion

f

Keyboarding

na

Pulling

o

Lifting

na

Pushing

o

Up to 25 lbs.

o

Up to 25 lbs.

o

Up to 25 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

26-50 lbs.

Na

Over 50 lbs

na

Over 50 lbs.

na

Over 50 lbs.

Subject to both inside and outside conditions

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Req No.2020-3436

CategoryManagement

LocationUS-IL-Rockford

TypeRegular Full-Time

Union or Non-UnionNon-Union

DivisionHeavy

CompanyAltorfer Industries Inc.


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