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Jr. Technical Helpdesk

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Job Details
Job Order Number
Company Name
Sumaria Systems, Inc.
Physical Address

O'Fallon, IL 62269
Job Description

Jr. Technical Helpdesk


Information Technology Division


St Louis/Scott AFB


O’Fallon, IL


Job Title: Jr. Technical Helpdesk

Job Description:

Provide basic and intermediate level CST support for users with user accounts and equipment. User support will be via telephone, video teleconferencing (VTC), or in person to resolve their issues.

Job Description:

Answer user calls, log user information in provided ticketing system

Determine user system issue by analyzing symptoms & identifying underlying problem

Reset user passwords, Update user online information

Build/update/unlock/delete user accounts

Build/update/ unlock/delete Organization box/Distribution List accounts

Update user Information Assurance training dates in online system

Image and install workstations in buildings on Scott AFB, IL . ,update printer configuration, map network drives

Maintain correct EMSEC procedures during equipment installation,

Install/update software on user workstations

Inventory COMSEC materials (each shift)

Diagnose PKI issues, provide POC information for resolution

Support users with Microsoft Office, Online VTC program questions/issues

Support users with replacement of laser printer toner cartridges

Initiate Classified Message Incident (CMI) checklist when required and notify Network Team Lead and Security Manager

Notify personnel within 2 hours of any major systems failures or connectivity outages

Contractor shall document all trouble ticket information in the provided tracking system

Perform systems and physical security checks at least once a shift within work spaces. This check includes a Communications Security inventory of open storage equipment. Report all security incidents , document in duty shift log and execute corrective security procedures to safeguard classified information and equipment. Major incidents should be reported immediately

Required Skills/Education:

Education: Associates Degree

Certification: Must possess and maintain DoD 8570 certification – Information Assurance Technical (IAT) Level II (Sec+).

Years- Experience: 1 Years

Travel: No

Security Clearance Required: Must have Active Top Secret/SCI clearance to apply

Position Type: Full Time

Work Location: Scott AFB, IL

Top salaries paid for qualified candidates.

For more information on Sumaria Systems, please visit our website at

Sumaria is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.

Sumaria Systems, Inc. (Sumaria) is a market leader in Professional Services, Engineering, and Information Technology has been a trusted partner to U. S. Department of Defense communities for more than 30 years. With expertise to lead, insight to deliver and commitment to succeed; we staff each mission with a carefully selected team of seasoned professionals. Headquartered in Danvers, MA, with operating locations in Alabama, Colorado, Georgia, Illinois, Ohio, Oklahoma, Utah, and Virginia.

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