OE Customer Service Representative
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Skokie, IL 60077
OE Customer Service Representative
+ Tracking Code:182638
+ Job Location:Skokie, IL
+ Country:United States
Our story is an American story; one that began in a tiny Chicago warehouse in 1918 and continues to this day. It’s a story built on hard work, innovation and old school values. And it’s built on a people first philosophy – the people who handcraft each gasket and the people who rely on them.
The story of Fel-Pro is 100 years in the making. You could help us continue to write this story over the next 100 years. Let our story be your story.
With our people first philosophy, we encourage members of our family to participate in its continuing improvement. We embolden our members to ask questions or make suggestions that improve safety and processes. We also understand the importance of your own family, and offer benefits or bonuses for major life events such as marriage, the birth of a new child, and high school graduations.
Not only do we offer competitive pay, depending on the position requirements and candidate qualifications, we offer new members of our family:
+ Medical, Dental, & Vision Insurance
+ Competitive Vacation Time and Holiday Pay
+ Generous 401k with company match
+ Clean and Air conditioned environment
+ Employee Discount programs
+ Free On-Site Gym
+ Professional Growth Opportunities
+ Tuition Reimbursement
+ And much more…
We are ready to act immediately on those candidates whose applications show the skill set and background we are looking for. We will follow up your application with a telephone call, then if we feel there is a match we will schedule an in-person interview at our facility. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.
Responsible for all aspects of customer satisfaction from processing orders to generating shipping paperwork. Manages higher volume/higher dollar production accounts.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
+ Receive, evaluate, and process customer orders.
+ Interact with customers to fulfill their requirements
+ Produce shipping documents for other’s customers as well as their own.
+ Interact with Planning and Manufacturing to meet customer requirements
+ Attend meetings as needed.
+ Generate reports such as CSR, Booked Orders, and Priority Reports
+ Follows the Quality Management System requirements as outlined in the applicable QMS procedures and work instructions; and suggests ways for continual improvement
+ Follows EHS rules and regulations and suggests ways for continual improvement
+ Promptly reports quality problems, personal injuries and unsafe conditions.
+ Maintains a clean and orderly work area.
+ Understands the manufacturing, packaging, and distribution processes at Skokie.
+ Ability to read and interpret documents such as Customer Purchase Orders, EDI and Oracle Reports. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from customers or employees. Ability to read and understand procedures, work instructions, safety rules and warning signs.
+ Analytical abilities necessary to plan and prioritize own work, complete work on schedule, manage multiple priorities and maintain required records and logs.
+ Interpersonal skills necessary to exchange information with engineering, purchasing, planning, manufacturing, packaging, shipping, and customers.
+ Proven ability to learn new concepts and processes and utilize them within a team as they apply to specific customers.
+ Demonstrated skills in the operation of various computer programs including Oracle, Excel, Word, Access, Lotus Notes, and PowerPoint. Ability to access customer websites to process orders and/or shipments.
+ Knowledge of the principles of Constraint Management and Just In Time.
+ SAP EP1 and Order To Cash experience preferred.