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IT Help Desk Analyst

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Job Details
Job Order Number
7397795
Company Name
Superior Air-Ground Ambulance Services, Inc.
Physical Address
See Job Description for Address
Elmhurst, IL 60126
Job Description

IT Help Desk Analyst
Elmhurst, IL, USA Req #382
Tuesday, July 7, 2020
Job Summary:
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Supports and maintains the day to day equipment, hardware and software at all Superior locations. Also responds to issues pertaining to mobile data terminals, audio visual equipment, and network problems.
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Expectation of the Position:
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Supports the guiding principals & vision by exhibiting the following behavior with employees and providers:
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  • Excellence & Competence
  • Communication
  • Accountability
  • Responsiveness
  • Ownership
Essential Duties & Responsibilities:
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  • Help desk (end user) support to all Superior Ambulance employees. ?
  • Installs and updates new software and fixes hardware issues.
  • Provides support for all authorized applications and services.
  • Initial responder to all problem tickets related to network support, phone systems, Dispatch technologies, Crew Scheduler, Zoll, Ceridian, server, storage, account management, etc.
  • Responsible for imaging and rebuilding of Company provided computers and mobile devices.
  • Sets up all Audio Visual equipment.
  • Trains staff and users on as needed basis for all Company provided and authorized resources, hardware, applications and services.
  • Plans and coordinates visits to remote stations and approved facilities to assist with computer related issues.
  • Assists as needed in approved IT maintenance activities.
  • Maintains work order tickets and software licenses.
  • Other duties as assigned.
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Qualifications:


  • High school diploma or equivalent required. ??
  • College degree preferred with background in IT. ?
  • Prior help desk experience is preferred.
Physical Demands:
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While performing the duties of the job, the employee is consistently required to sit; use hands, fingers, handle, feel; and talk, hear & see. ? The employee is frequently required to bend, squat, crawl, climb, kneel, push, pull, stand and walk. ? The employee is occasionally required to reach with hands and arms. ? Specific vision abilities required by this job include ability to adjust focus. ? The employee is occasionally required to work under high pressure in a fast-paced environment with employees in 3 states in multiple locations. ? Lifting requirements of a minimum of 50 lbs.
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Work Environment:
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While performing the duties of the job, the employee is regularly in verbal contact with others and constantly works face-to-face with and around others. ?C onsistently uses office equipment such as computers, typewriters, copy machine, fax machine, telephone, keyboard, calculator, stapler, etc. ??????


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