Patient Care Coordinator-Internal Medicine
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Downers Grove, IL 60515
Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.
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VCA Arboretum View Animal Hospital is a fast-paced, AAHA-accredited, 24-hour emergency/specialty referral/general practice in Downers Grove, Illinois.
VCA Arboretum View Animal Hospital has an opportunity available for a patient care coordinator to join our fast-paced, AAHA-accredited, 24-hour emergency/specialty referral practice in Downers Grove, Illinois. The applicants must be motivated and dedicated workers with a strong work ethic, excellent client communication skills and well demonstrated professionalism. Applicants must be able to work efficiently in a fast-paced environment, multi-task and demonstrate attention to detail while handling heavy caseload.
This unique position merges many of the responsibilities of a receptionist with those of a technician assistant. In this position, you will work hand in hand with our Internal Medicine department. Your responsibilities will include such tasks as client communication, record keeping, email and voice mail monitoring, patient status updates, and follow-up. The ideal candidate will have outstanding client service skills, be able to multi-task, work independently and have some veterinary experience.
The Internal Medicine position is full time; 4 days a week. Occasional holiday coverage for our ER service is required, generally two days per year.
Knowledge, Skills, Abilities and Requirements:
+ Dependable attendance is required.
+ Telephone and computer skills are necessary.
+ Client communication and education – explaining disease processes and lab work results, administration of medications, follow-up care.
+ Assisting technicians in nursing care – oral medications and animal handling.
+ Efficiency – organize daily duties and procedures to best utilize staff’s time.
+ Flexibility – working to ensure that the job is done properly (willing to work beyond scheduled hours if necessary).
+ Medical records – charges, medical history, medications, laboratory reports, etc.
+ Assisting technicians in diagnostics – preparing samples and lab forms.
+ Pharmacy – familiarity with drugs, creating labels, filling and phoning in prescriptions.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!