Product Specialist Job
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Naperville, IL 60540
Requisition ID: 262994
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Original Posting Date: August 20, 2020
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Location: Naperville, IL
Purpose and Objective:
SAP America, Inc. seeks a Product Specialist at our Naperville, IL location to gather and understand complex requirements from client requests and internal initiatives. Produce written documentation on configuration recommendations.
Expectations and Tasks:
Collaborate with teams including Development, Usability, Quality Assurance, Implementation, Account Services and Sales to ensure high quality solutions. Contribute in brainstorming on complex requirements, both internally as well as directly with customer. Understand and be able to communicate the product roadmap. Work with Sales Engineers to design solutions to meet prospect needs, explain new features and the business problems they solve. Support marketing efforts on whitepapers, sales decks, messaging, analyst discussions, and conference attendance. Participate in customer engagement opportunities. Assist in the prioritization of strategic initiatives each release. Engage with other SAP product teams that will be leveraging the service.
Education and Qualifications/Skills and Competencies:
Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field of study and 5 years of experience required. The company will also accept a Master’s degree and 2 years of experience.
+ Experience must involve 2 years in the following: Designing, implementing, and executing test plans based on verified businesses processes;Subject matter expert for business processes within SAP Fieldglass;Design and document product enhancements based on client requirements;Responsible for specific product enhancement life cycles;Ability to translate technical details to customer-facing communication, write use cases and productrequirements; and Ability to translate complex customer requirements into sustainable and efficient SAP Fieldglass solutions.
Internal use only: reference code lhrs4262
WHAT YOU GET FROM US
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A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP’S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com email@example.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.