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Automotive Service Manager

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Job Details
Job Order Number
JC167953499
Company Name
Bridgestone Americas, Inc
Physical Address

Hoffman Estates, IL 60169
Job Description

JOB DESCRIPTION

Combining in-depth automotive repair knowledge with people skills. This position will manage customer relationships and frequently serve as a liaison between technicians and customers. It will also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

COMPANY OVERVIEW

Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores. The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

RESPONSIBILITIES

Assign and schedule work duties to auto service staff according to individual skill level

Serving all automotive service needs of customers

Oversee the hiring and training of an effective auto service team

Ensuring high teammate retention

Maintain compliance with quality standards

Developing customer satisfaction and retention

Other duties as assigned

Preferred Qualifications:

2-year degree or equivalent

QUALIFICATIONS

+ High School Diploma or equivalent

+ 4 years of auto service technical experience

+ 1 year of service manager or service writer experience

+ Problem solving – customer complaints

+ Aptitude to manage inventory, scheduling, equipment maintenance, etc.

+ Capacity to lead and coach others

+ Teammate and customer/communication skills

+ Ability to recruit and select technicians and general service teammates successfully according to store requirements

+ Willingness to continue education and remain current in automotive repair issues

+ Must have completed all the current and required BSRO store education courses & modules required for this position.

+ Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.


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