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Technical Support-(MAC)

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Job Details
Job Order Number
JC167980654
Company Name
DeVry Education Group
Physical Address

Chicago, IL 60684
Job Description

The End Point Technician is responsible for delivering an excellent computing experience for a dynamic, global, high impact community, by performing installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment, as well as maintaining and improving the End User experience. Activities include daily administration, set-up, configuration, maintenance, monitoring, and troubleshooting.

Our company is dedicated to excellent student outcomes. Our colleagues are expected to be invested in this mission, and meet challenges with creative thinking, professionalism and a bias for action. Successful colleagues in our organization are decisive problem solvers, comfortable with a dynamic pace, and possess remarkable communication and customer service skills.

+ Exercise strong customer service skills to build business relationships with end users.

+ Demonstrate high standards for End User Support Services while resolving customer issues with effective problem-solving skills.

+ Escalates high impact or VIP technology issues.

+ Provide onsite and offsite end user support across multiple levels within the organization, including executive leadership.

+ Anticipate user needs through experience and knowledge of best practices, implementing a consistent roadmap for End User Computing that encompass People, Process, and Technology.

+ Timely installation and repair of computer system hardware, operating systems, software and peripherals, and configuration of VOIP telephones.

+ Manages assigned service requests in Service Now

+ Maintain inventory accuracy of computer hardware.

+ Tests new software and hardware for compatibility.

+ Provide training on Mac and PC use, connecting to corporate network, and peripheral usage.

+ Ability to relate and communicate Mac Solutions to our Colleagues with day to day interactions

+ Offer advice on accompanying accessories that will further improve the customer’s experience within our MAC environment, while independently keeping your own technical know-how up to date

+ Extensive level of troubleshooting macOS, KeyChain and Time Machine Backup

+ Familiarity with Remote system LogMeIn rescue and Terminal (Mac)

+ Experience supporting mobile devices (Window Mobile, Android, Apple iOS).

+ Works closely across IT teams to ensure effective communication and project escalation while participating as a technical resource needed in both large and small projects.

+ Completes other duties as assigned.

+ BS/BA degree in Computer Science, Networking, or related field, or equivalent industry experience/certifications.

+ Minimum 3 years enterprise (2500+ clients) experience with Microsoft Windows Clients /macOS in a Windows Active Directory environment.

+ Strong customer service and excellent communication skills along with the ability to work well with others in a team environment.

+ Knowledge of networking including DHCP, DNS, WINS, TCP/IP.

+ Knowledge of hardware component repair (Laptop).

+ Knowledge of the major client software packages (MS Office 2016, McAfee, Oracle, IBM Client Access, FTP, Adobe etc.).

+ Experience using SCCM (MDT/OSD) for imaging PCs.

+ Experience in supporting offsite end users via remote support tools

+ Knowledge of Microsoft Exchange mailbox management.

+ Strong analytical skills with demonstrated problem solving ability.

+ Self-starter with the ability to independently resolve problems.

+ Ability to perform effectively in a fast paced environment with short timelines.

+ Ability to maintain high quality of work while supporting multiple critical projects.

+ Experience with Service Now preferred

We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

At Adtalem Global Education, we seek to empower students and members to achieve their goals, find success and make inspiring contributions to our global community. Adtalem is a leading workforce solutions provider that partners with organizations to proactively address future workforce needs and empowers career development with access to world-class academic curriculums, certifications and training programs across the medical and healthcare and financial services industries.

Adtalem institutions and companies include: American University of the Caribbean School of Medicine, Association of Certified Anti-Money Laundering Specialists, Becker Professional Education, Chamberlain University, EduPristine, OnCourse Learning, Ross University School of Medicine and Ross University School of Veterinary Medicine. (NYSE: ATGE; member S&P MidCap 400 Index) For more information, please visit adtalem.com.

Req Number: 2020-115844

Department: Information Technology

FLSA U.S./Global Status: U.S. – Non-Exempt


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