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Cloud Infrastructure Performance Manager

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Job Details
Job Order Number
Company Name
Physical Address

Chicago, IL 60684
Job Description


The Cloud Infrastructure Performance Manager is responsible for managing and tracking all performance metrics associated with the cloud infrastructure portfolio of products. Identify metrics, implement process to collect data points trend, and provide recommendations on opportunities for improvement..


+ Develop and maintain a portfolio cloud infrastructure performance metrics tactical plan and revise quarterly

+ Implement and track multi-facetted performance measures and refine to drive business outcomes

+ Establish baselines measure and targets for performance.

+ Collect and gather the data manually or leveraging system automation capabilities. Drive towards automation.

+ Identify areas of improvement and coordinate with cloud infrastructure teams to drive change

+ Research and Identify industry trends and provide recommendations

+ Familiar with Balanced Scorecard, OKRs measures and outcomes

+ Demonstrates knowledge of ITSM/operational, financial, Agile, and/or quality standards

+ Educate and partner with stakeholders to continuously improve cloud infrastructure outcomes

+ Develop/maintain weekly activity plan and build monthly performance dashboard

+ Partner with broader Humana metrics/analytics teams on best practice development/adoption

Required Qualifications

+ Bachelor’s degree in Business, Information Technology or a related field

+ 4+ years of demonstrated experience in operational, project or enterprise performance management/monitoring

+ Demonstrated experience in technical product selection, technical design and practical implementation of IT solutions

+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

+ Master’s Degree in Business Administration

+ Six Sigma and/or Project Management Institute certification

+ Experience in the health solutions industry

Additional Information


Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms -when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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