Call Center Support Representative
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Oglesby, IL 61348
We are seeking customer 20+ service ninjas who enjoy engaging with people from across the country. Tell your friends! Tell your neighbors! Tell your family! Referral Bonus’s available to all employees, that refer people who work for us for 30 working days. Unlimited Referral Bonuses. Make sure they advise us you referred them.
At iCall Services, our loyal Client Care Specialists are at the center of everything we do, and we’re looking for guest ambassadors who will offer best in class customer service to support our growing customer base!
This position DOES NOT include Cold Calling. This role will be responsible for helping customers place orders, communicating the status of existing orders, and resolving customer service issues using creativity and the tools at your disposal. Our loyal customers are some of the best customers in the world, and we want to ensure that each and every interaction is interesting and amazing!
Awesome perks of joining our family:
Full-time positions available
Multiple shifts available, Early Morning, Day, Mid Day, Afternoon Shifts
Paid Time Off for Full-Time Employees
Competitive Benefits, Medical, Vision, Dental. 60 days of Full-Time Employment
Voluntary Benefits, Accident, Disability, Critical Illness, Cancer, Term & Whole Life, Identity Theft Protection & Wellness
401k with 4% employer match for Full-Time Employees at 1 year
Fun on EVERY Shift
We are open 7 days a week, and our Call Centers hours of operation are 24/7/365
We are currently hiring for a variety of shifts, most are Monday through Friday although we may have some that require at least one Saturday or Sunday shift weekly, as well as one position from Thursday – Monday every week.
Handle Customer Service inbound phone calls
Assist our Customers with placing appointments, orders, and other services
Work to find Creative Solutions to Customer Issues
Provide best-in-class customer service on every connection
Share innovative ideas to improve the overall guest and employee experience
Legally eligible to work in the US
If you are bilingual, Fluent, reading, writing, speaking English and Spanish encouraged to apply
Able to Multi-Task – handling phone calls, emails, and live chats
Reliability – 5 – 10 minutes early to work every day assigned
Criminal Background Check
If you fit this bill, submit an up to date resume, showing any and all employment including dates worked, From and To.
Our Interview process is as follows:
Email – Via Indeed for a phone interview request
Phone call Interview
Digital Application, consent to a background check, and a Customer Service and Writing Test. Completion required prior to attending an in-person interview.
In-person Interview at iCall Services, 345 N Lewis Ave. Oglesby, IL. 61348