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Customer Service Advisor-Full Time-N Dirksen

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Job Details
Job Order Number
Company Name
Physical Address

Springfield, IL 62762
Job Description

Geared for the Driven

During these uncertain times of COVID-19, Valvoline Instant Oil Change SM (VIOC) is proud to serve those who need to be on the road, including first responders and medical workers who provide essential services to our communities. Safety is always top of mind for VIOC, and we want you to know that we are working hard to protect our team members and our guests with our stay-in-your-car oil change process plus newly added safety measures in line with CDC guidelines.

Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all at VIOC. With an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

What you’ll do

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident and exceptional under the hood and communicating with our guests.

+ Deliver a positive first impression to each guest with a warm, friendly greeting

+ Present oil change options and additional services based on manufacturer recommendations

+ Build trust and win repeat, loyal customers

+ Evaluate customers’ needs, working quickly and efficiently

+ Provide hands-on assistance under the hood as needed

+ Master products, services, and company knowledge

How you’ll succeed

+ Have effective interpersonal, oral communication skills

+ You enjoy interacting with people face-to-face

+ You are friendly and ready to work as part of a customer-focused team

+ Have an eagerness to learn and grow

+ You can lift up to 50 pounds

+ Have full mobility and the ability to work with your hands above your head

+ Can stand for extended periods of time and climb stairs

Benefits include:

+ Competitive pay & flexible work schedule

+ On-the-job training

+ Flexible hours

+ We promote from within – a commitment we are passionate about

+ No late evenings

+ Tuition reimbursement *

+ Paid vacation, holidays, and sick time*

+ Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply and benefits may differ depending on location

Valvoline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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