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Account Manager - Branding Agency

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Job Details
Job Order Number
Company Name
Advantage Solutions
Physical Address

Chicago, IL 60684
Job Description


Account Manager

Upshot is a Chicago based full-service creative marketing agency that creates brand excitement. Culture is our secret sauce, and we work collaboratively with an entrepreneurial spirit and a passion for what we do. Minds wide open, we are a gang of instigators, makers, all-in creative thinkers, and problem solvers.We specialize in total brand engagement, brand initiatives and shopper marketing that flow through digital, social, mobile and in-store environments.

We are seeking a highly dynamic Account Manager to be the liaison for client accounts, working with the client and across the agency to coordinate

job/project completion and delivery. Your role is that of a problem solver and executional maven.You must have the ability to work independently as part of a team in a fast-paced dynamic environment and be able to make decisions and meet stringent deadlines.This is a client facing role, including some independent client communication, so outstanding communication skills are a must. You also need to provide flawless management of day to day project tasks while growing your marketing acumen and business strategy skills.

We are a division of Advantage Solutions. Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

+ Full-Time Benefits (Medical, Dental, Vision, Life)

+ 401(k) with company match

+ Training and Career Development

+ Generous Paid Time-Off


+ Establish proactive, trusted working relationship with clients

+ Liaise with the client and across the agency to coordinate job/project completion

+ Own small to medium projects and oversee execution

+ Become competent at financial job estimates and timelines

+ Begin to outline, assemble and write presentation decks

+ Timely communication of contact reports and status reports

+ Management of team meetings

+ Prepare materials for creative review sessions

+ Begin to learn how to evaluate creative work through agency and client filters and provide feedback that is actionable and betters the work

+ Participate in monthly financial close meetings

+ Cultivate marketing passion into action and identify areas to learn and grow for added team value

+ Immerse and involve yourself in the agency culture beyond your direct team


+ Bachelor’s Degreeor equivalent experiencerequired

+ 1-3 years of experience in agency account services role

+ Process-oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity

+ Team player with the ability to collaborate and communicate across both internal and client teams

+ Proactive, analytical thinker to anticipate and resolve project challenges

+ Intermediate knowledge of MS Office Suite (Word, Power Point, Excel, Teams)


The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Account Manager I as a business partner is responsible for building and maintaining relationships with teams and clients. The AM I will be the liaison, acting as a point of contact and will help provide solutions, training and project management to help deliver outstanding results. The AM I must have the ability to work independently as part of a team in a fast-paced dynamic environment and be able to make decisions and meet stringent deadlines.

Essential Job Duties and Responsibilities:

+ Liaison – Work closely with client and management as the primary point of contact to ensure appropriate communication is delivered in an accurate, timely and consistent manner.

+ Troubleshooting -Ensure all issues are properly escalated to the appropriate department. Provide feedback to and consult with the team and/or Client when needed regarding changes that need to be made.

+ Training and Education – Assesses and addresses training needs regarding existing and new software functionality.

+ System Platform and Configuration – Participate in new software release testing and validate the accuracy of the database after each enhancement release.

+ Project management: Act as a project manager on behalf of the client/team by leading the project from conception to completion.

Supervisory Responsibilities:

Direct Reports

- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements:

+ Travel and Driving are not essential duties or functions of this job

+ Travel up to %

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor’s Degree or equivalent experience

Field of Study/Area of Experience:

- 1-3 years of experience in a client-facing/customer service role

Skills, Knowledge and Abilities:

+ Process oriented/strong follow-up/ highly organized approach to managing/prioritizing tasks and day-to-day activity

+ Independent self-starter

+ Very strong communication and leadership skills and ability to interact effectively with all levels of management and clients

+ Team player with ability to collaborate and communicate with IT and/or business

+ Strong analytical thinker to assist in trouble shooting and managing retail technical and data issues

+ Comfortable and conversant with technology- very familiar with IPad, smartphones etc.

+ Project management of small to medium size project plans

+ Comfortable training or presenting in front of groups of people

+ Intermediate to advanced knowledge of MS Excel (Formulas, Pivot Tables, Templates)

+ Intermediate knowledge of MS Office Suite (Word, Power Point)

+ MS Access knowledge a plus

Environmental & Physical Requirements:

Office / Sedentary Requirements:

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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