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Customer Service Representative (Full-Time)

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Job Details
Job Order Number
Company Name
Misumi USA
Physical Address

Schaumburg, IL 60173
Job Description

The Customer Service Representative (Full Time) works collaboratively with internal departments and teammates to determine actions and resolution on customer inquiries. Customer Service Representatives process quotations, sales orders and resolve customer product or service issues. Work schedule: 6am to 3 pm.


+ Processes quotations and sales orders, prepares and follow up on purchase orders and confirmation of ship dates and pricing.

+ Assists customers with inquiries and information about sales orders, quotations, product specifications/compatibility and pricing/availability, expedites, order investigations and RMA/credit requests.

+ Handles inbound and outbound phone calls and queries; displays excellent oral and written communications with high levels of professionalism.

+ Serves as primary contact for customer quality issues and works with other internal departments (QCT, procurement, A/R, legal, engineering, etc.) to determine actions and resolutions on customer inquiries and issues.

+ Consistently displays positive attitude; adjusts in appositive way to changing policies and work responsibilities.

+ Functions as customer advocate; drives issues to resolution within appropriate timeframes and customer follow-up.

+ Leverages internal resources to problem solve effectively deepen product knowledge and enhance the customer experience through increased first call resolution.

+ Ensures corporate business policies, terms and conditions of sale and sales/marketing promotions are properly applied to orders.

+ Maintains a working knowledge of the computer programs currently in use by the department.

+ Performs well under pressure and tight timeframes; able to consistently meet deadlines with high quality work.

+ Demonstrates ability to create internal networks and partnerships; has vision for how one?s actions impact other functional teams.

+ Maintain flexibility in daily work activities; open to and accepting of daily movement from one work activity to another.

+ Critically evaluates current processes and procedures and suggests improvements as/when appropriate; may be asked to participate in and/or leads process improvement teams.

+ Responds to customers? inquiries or complaints regarding company products or services.

+ Works within established company guidelines.

+ Other duties as assigned by Supervisor.

Competency Requirements:

+ Requires a high school diploma or equivalent and 2 years of customer service experience or related area.

+ Excellent problem solving, interpersonal and conflict management skills.

+ Excellent verbal/written communication skills.

+ Knowledge of the tooling or manufacturing industry preferred.

+ Proficient in MS Office applications Word and Excel.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

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