REMOTE- Senior- E-Commerce Customer Service Specialist
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Buffalo Grove, IL 60089
+ Drive excellence in E-channels: Subject matter expertise in EDI, e-commerce & GHX order processing, including but not limited to, exception processing, driving on-boarding, e-channel process menu expansion, as well as knowledge of exception reduction through customer engagement, process enhancement and technical enhancements.
+ Order processing: Process daily exceptions with speed and accuracy through multiple channels (E-Commerce/ EDI/ GHX/GFAX as well as phone, email, fax) from order through to delivery & invoice.
+ Daily tasks: Responsible for reviewing the status of all open orders, RGA’s, GIT, blocked and incomplete orders, tickets, in support of customers’ orders
+ Customer Communication: Professionally handle incoming requests through multiple channels (phone, email, fax and online) from external and internal customers.
+ Problem Solving: Serves as a resource/escalation point for issue resolution within the team. Supports effective countermeasure identification and execution.
+ Guidance & support: provide CSRs ongoing support by clarifying standard work, answering questions, providing team subject matter expertise. Key account support.
+ Support DBS and continuous improvement: drive process improvement tasks such as projects, Daily Management, 5S, KPIs, Bowlers and other projects as needed
Required Education, Experience, Skills:Education:
+ High School diploma required
+ Associate or bachelor’s degree preferred but not required
+ 3-5+ years’ In Strong Customer Service experience
+ Ecommerce order processing from ecommerce site into invoicing
+ Subject Matter Expertise of E-Channel order management systems
+ EDI Experience is Highly Desired
+ Advanced working knowledge of Order Management systems ie/(SAP, SFDC, Cisco)
+ Demonstrated ability to use Microsoft Office (Excel, Word, PowerPoint, Outlook)
+ Strong detail orientation and communication/listening skills
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .