skip to main content

Important Notice

It appears you are using an older version of your browser. While some functions will be available, IllinoisJobLink.com works best with a modern browser such as the ones provided by:

Please download and install the latest version of the browser of your choice. We apologize for any inconvenience.



Customer Service Representative-Sales

Click the Facebook, Google+ or LinkedIn icons to share this job with your friends or contacts. Click the Twitter icon to tweet this job to your followers. Click the link button to view the URL of the job, which then can be copied and pasted into an e-mail or other document.

Job Details
Job Order Number
JC176096052
Company Name
PDS Tech Inc
Physical Address

Alton, IL 62002
Job Description

Role Summary:

Performs as required day-to-day customer service activities, including sales and upselling, repair claims processing via call handling, account maintenance, file documentation,

problem resolution, retaining customer, deescalating calls, one call resolution, reporting and follow-up activities. The job requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule). Previous sales and customer service experience preferred.

Receive inbound calls from customers related to services provided. Remain accessible to achieve appropriate problem resolution. Upsell to customer on each available call

Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.

Detailed documentation of customer interactions as appropriate. Maintain a courteous and knowledgeable demeanor to the customer. Handle difficult calls and use de-escalation techniques whenever possible. Responsible for retaining customers who call to cancel their products or accounts.

Be receptive to performance feedback and continuously seek to improve own skills.

Exercise good judgment in the assignment of contractors

Maintain a high level of application, process, and water and sewer utility knowledge. Continuously improve call handling skills, systems knowledge, communications skills and software knowledge, enhancing customer service levels.

High school diploma, GED, or equivalent.

Strong customer service, retention, and sales skills

Strong organization, communication, multitasking and problem resolution skills.

Ability to present information or respond to inquiries from groups of managers, associates, customers, and contractors.

Skill utilizing on-line internal systems and web-based software preferred; aptitude to learn these skills quickly acceptable.

Proficient typing and system skills.

Proficiency utilizing MS Office applications.

Must be able to work non-traditional, rotating work schedule.

Sales experience and claims experience (preferred).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.


To view full details and how to apply, please login or create a Job Seeker account.