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Information Technology Computer Lab Assistant | Ex

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Job Details
Job Order Number
Company Name
Waubonsee Community College
Physical Address
Aurora, IL 60504
Job Description

Information Technology Computer Lab Assistant | Extension Campuses (PT)
Part-time Support Staff
Aurora Downtown Campus

The Information Technology Computer Lab Assistant
- Extension Campuses reports to the Information Technology Coordinator – Extension
Campuses. Basic functions for this
position include assisting computing customers and maintaining the computing lab

Ensure that all equipment in the computing lab is operating properly.

Prepare labs and classrooms for the start of each semester.

Assist customers in the operation of computer hardware and

Assist customers with logins and passwords.

Assist students with accessing various application software. Thorough knowledge of all application
software is not mandatory.

Answer the Technical Assistance Center phone.

Communicate with TAC on an ongoing basis to ensure customer
service issues are handled appropriately.

Ensure that the computing labs are neat and organized.

Assist in training other Information Technology (IT) staff.

Provide backup and assistance to other areas of IT including
Computer Services Technicians and Specialists, when needed.

Perform any other duties assigned.

Minimum Qualifications

High school diploma or equivalent required. Associate’s degree preferred.

Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.

Basic hardware and software knowledge.

Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.

Please attach the following documents when applying:

  • Cover Letter-Yes
  • Resume-Yes
  • References-Yes
  • Transcripts-No

Position Details
Grant Funded: No
Compensation Range: 16.68 – 16.68
Compensation Type: Hourly
Work Schedule: Wed & Thurs 5:00 – 9:30 p.m. and Fri & Sat 8:00 a.m. – 4:30 p.m.
Work Hours: 25/week (max.)
Testing: No
Targeted Hire Date: 5/3/2021
Opportunity Employer: minority/female/disability/veteran

WCC does not discriminate against individuals in employment opportunities, programs, and/or activities on the basis of race, color, religion, sex, age, national origin, veterans’ status, marital status, sexual orientation, disability, or on any other basis protected by law.

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