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Customer Data Governance & Strategy Manager

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Job Details
Job Order Number
8144328
Company Name
RSM US LLP
Physical Address
1 S Wacker Dr Ste 800
Chicago, IL 60606
Job Description

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Check out this exciting new role here at RSM, focused on a high quality,
dependable, unified customer data set that is a critical and foundational element
to supporting our business operations – specifically as it relates to
powering our sales and marketing engine, managing and expanding our client
relationships, driving new growth opportunities, and enabling an optimized client
experience.

The primary role of
the Data Quality Manager is to ensure that we are consistently applying the
right balance of best practices, people, processes, policy, and technology
levers in order to ensure our marketing/sales customer data set is accurate,
complete, consistent, timely and valid. The Data Quality Manager will work closely with stakeholders within
RSM US and RSM Canada to develop, manage and govern a comprehensive and
scalable DQM model that will ensure optimal ongoing management of our
customer data as a critical asset.
LOCATION IS OPEN WITHIN THE UNITED STATES
Essential Duties:
Data management
Establish Data Quality assurance process model within the DQM framework to:

  • Ensure a consistent, accurate, complete, unique, and timely view to customer and relationship data in a way that helps understand and enrich customer relationships, and optimally supports demand (lead) generation and sales activities
  • Monitor, track and report on ongoing data quality levels and data integrity fallouts across data domains such as sales, marketing and relationship management
  • Perform regular data audits to identify and help prioritize improvement opportunities
  • Support data stewards, owners and 3rd party partners on execution of, and adherence to, on-going data quality processes and ongoing data cleansing projects
  • Perform data cleansing procedures and remediation activities
  • Enable data standardization and validation measures
  • Facilitate planning and execution of ‘adhoc’ data cleansing programs involving data stewards and/or owners
  • Research and recommend 3rd party data quality management tools and/or data services needed to validate, resolve integrity issues or improve consistency of data in a consistent and scalable manner
  • Gather requirements for any technology enhancements needed to sustainably implement data management standards
  • Actively solicit stakeholder feedback on data quality to identify continuous improvement opportunities
  • Ensure compliance with all applicable data privacy regulations and policies
  • Maintain data integrity checks between the integration of customer data sets and other internal and 3rd party software systems

Data Quality Management Strategy and Governance:

  • Establish customer data quality objectives and KPI’s
  • Evolve and maintain a cohesive DQM framework that is aligned with business priorities and digital marketing/sales strategy
  • Work with a cross-functional team of stakeholders to develop and lead an effective data governance structure for our customer data
  • Actively participate in enterprise data governance activities to ensure consistent alignment, evolution and adherence to standards across data sets
  • Maintain, support and evolve CRM/marketing data stewardship and accountability model
  • Develop, document and refine best practices and standard operating procedures for data collection, cleansing, enrichment, deduplication and enhancement of data
  • Create and use business capability models to visualize what information matters most to the organization based on defined business goals
  • Provide ongoing training and support to data stewards and information owners to ensure understanding of, and adherence to, data quality standards are maintained
  • Engage with leadership and key stakeholders to drive adoption of good data management practice across the business
  • Champion the importance of managing our data as an asset
  • Other duties as assigned

Education/Certifications:

  • Bachelor degree in data science, technology or related business field of study required

Technical/Soft Skills:

  • Data Business Process Modeling
  • Excellent problem solving skills
  • Strong analytical and evaluation skills
  • Detail oriented
  • Effective organizational, facilitation, and time management skills
  • Self-motivated

Experience:

  • 3+ years in a data quality management role
  • 3+ years working with CRM systems such as Dynamics or SFDC – ideally within a large scale B2B
  • 3+ years of work experience in data management best practices such as data sourcing, data governance, validation, cleansing, and enrichment
  • 3+ years working with DQM systems and tools such as ETL, CDP, MDM and 3rd party data validation and enrichment services
  • Strong working knowledge of digitalmarketingplatforms highly preferred
  • Experience with managing large volumes of data (structured and unstructured) is a must

Leadership Skills

  • Strong communication skills for differing audiences and situations, including persuasion, facilitation and presentation skills
  • Ability to influence and lead a team of indirect reports
  • Provide ability to work with and through multiple teams to drive alignment and results
  • Holds self and others accountable for sharing knowledge and best practices

You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

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Job ID:

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req16196_2

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Line of Business:

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Internal Client Service

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SubFunction:

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Marketing and Communications

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Job Type:

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FullTime

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Req .#:

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req16196_2

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Location:

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Chicago, IL US

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Region:

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National

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Job Category:

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Marketing

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Employment Type:

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Experienced

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Degree Required:

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Bachelor

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Travel:

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No

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.


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