Gateway Agent 2
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Northlake, IL 60164
Pilot Freight Services seeks a Gateway Operations Agent to work in our Chicago Air Gateway office in North Lake, IL. This position will be responsible for assisting with day to day gateway operations and consolidations. The ability to work in fast[paced, challenging environment is critical.
JOB SUMMARY:This position will be responsible for coordinating and managing the movement of shipments for export via Air. Theability to work in a fast-paced, challenging environment is critical. Coordinate Air export shipments by providingrates, booking (via e-mail, airline web based bookings and telephone), and tracking.
? Coordinate with Warehouse Operations to ensure shipments are received and all documentation hasbeen accounted for on a daily basis? Work closely with team members to meet or exceed all customer service requirements? Develop and maintain positive customer relationships? Communicate effectively with customers, overseas vendors, airlines and team members? Accurate understanding of data and system entry? Resolve customer service and vendor issues? Other duties as assigned
? Excellent interpersonal communication skills with the ability to adapt to and work within a teamenvironment? Superior attention to detail and problem-solving skills? Ability to prioritize work in a multi-tasked, fast-paced environment? Able to be flexible with work hours? Proficient typing and PC skills required
EDUCATION:? High School Diploma or equivalent, and 1 years experience in an Air export position
EXPERIENCE? 3+years: Air Export, airline relations? 3 + years Customer Service? 3 + years Working in fast paced environment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35©