PRINCIPAL OPERATIONS ANALYST
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Chicago, IL 60684
PRINCIPAL OPERATIONS ANALYST
Department of Family and Support Services
Number of Positions: 1
Applying both technical and conceptual skills, works closely with staff across the department to generate performance-focused data analytics that surface actionable insights with the goal of driving better outcomes for Chicagoans.
Designs and implements data analysis and reporting that informs decision-making and performance improvement
+ Supports development of problem statement and analysis questions that will lead to actionable insights that can improve service delivery
+ Identifies appropriate data sources, current data gaps and collection methods, and meaningful metrics and develops work plans for achieving objectives
+ Organizes, formats, and analyzes large data sets (using Excel and, when necessary, a statistical package such as R, SAS, Python, etc.)
+ Develops and shares dashboards and reports (using data visualization software such Tableau, PowerBI, etc.) to inform divisional and department-wide decision-making – including day-to-day management as well as long-term outcome goals
+ Effectively communicates insights and facilitates productive, performance-oriented conversations with staff across program, administrative, and leadership teams
Builds staff data literacy skills and capacity
+ Identifies high-need gaps in data interpretation skills
+ Develops, coordinates, and facilitates trainings and coaching for DFSS staff across all levels of the department
+ Develops and/or refines relevant tools and templates
Supports department-wide data system improvement efforts
+ Provides input on department-wide data systems and processes, including collection, storage, sharing, and use.
+ Understands the principles of logic model development and program evaluation
+ Identifies opportunities for impact evaluation and supports coordination of research partnerships with external agencies
Understands and models an outcome-based, continuous improvement approach
+ Demonstrates a passion for improving government performance and solving social problems with an equity lens
+ Demonstrates a continuous improvement mindset and orientation towards results over process.
+ Demonstrates outstanding critical thinking skills, taking an inquiry-based and problem-solving approach to understanding and driving desired results.
+ Demonstrates exceptional project management capabilities, including attention to detail, effective communication, and ability to multi-task in a fast-paced environment.
THIS POSITION IS IN THE CAREER SERVICE
Graduation from an accredited college or university with a Master’s degree plus two years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting OR a Bachelor’s degree plus three years of work experience in operations analysis, project management, strategic planning, program auditing or business management consulting or an equivalent combination of education, training and experience provided the minimum degree requirement is met.
Disclaimer – “Accredited” means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.
Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable. You must also provide your valid U.S. driver’s license at time of processing.
NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.
VETERANS PREFERENCE NOTE : The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering “yes” or “no” to the question on the online application that asks, “Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?” In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationery stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationery verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.
This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected
Preference will be given to candidates possessing the following:
+ Experience analyzing large datasets using a statistical package (R, SAS, Python, etc.)
+ Experience visualizing data (preferably PowerBI, but also other data visualization software such Tableau, etc.)
+ Experience distilling and communicating findings for various audiences to guide decision making
+ Experience training, coaching, and guiding others in basics of data manipulation, interpretation, and use
+ Master’s degree in Public Administration, Data Analytics, Statistics, or related field.
Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted.
All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
**If you would like to request a reasonable accommodation due to disability or pregnancy in order to parti