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Lab Technician, Client Services

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Job Details
Job Order Number
Company Name
GENESIS Health System
Physical Address

Moline, IL 61266
Job Description

Position Title: Lab Technician, Client Services

Department: GHG

Purpose: Chief job responsibility is to answer patient phone calls that are made to the Lab Call Center in order to assist patients with Clockwise. Clockwise is a web-based scheduling platform that allows patients to see current lab wait times and allows patients to schedule their own appointments either on line or through the Call Center. Additional responsibilities include reviewing charges for all of the Healthplex Labs and Moline Valley View, receiving and entering all lab orders faxed to GHG from outside providers into the Genesis LIS, and monitoring future lab appointments to make sure there is a lab order in Powerchart. May occasionally collect specimens and perform diagnostic testing in all laboratory subspecialties.

Report To: Manager

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Limited: Work requires limited responsibility for material resources. Examples of resources could include supplies, equipment, inventories, small budgets, and other similar material assets. The employee has a limited amount of control over these resources. The cost of errors is also limited in terms of damage, waste or financial loss. Problems associated with material resources are not complex. The volume of resources may vary, but the level of difficulty in dealing with these resources is uncomplicated.

Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, Physicians/Medical Office Staff, Patients, Families, and Significant Others, Vendors/Clients, Auditors/Review Agencies


Education: High school plus additional course work up to 1 year

Field Of Study: Health Care Studies

Special Training: Basic Life Support

Training Preferred:

Licensure/Registration: Laboratory Technician, Valid Drivers License

Experience: More than 3 years experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Working Conditions: There is exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions exceeds 70% of their work day.

Possible Exposure to Blood Borne Pathogens: Yes


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