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Job Details
Job Order Number
Company Name
Mercy Health Corporation (Mercyhealth)
Physical Address
2300 North Rockton Avenue
Rockford, IL 61103
Job Description


Active Full Time Hourly (80 ppp) FTE 1.0, Day, M – F 8a-5p and e/o Saturday 8a-12p

Req .# 21046

Department/Skill highlights

  • Location: Mercyhealth Clinics
  • Department: Float Pool
  • Schedule: Monday – Friday 8am – 5pm; E/O Saturday 8am – Noon
  • Receptionist, Float Pool, Rockford, Days, 80 hrs/2wks

Experience a rewarding and fulfilling career with Mercyhealth. Mercyhealth is committed to offering our partners a best place to work. Our unique workplace Culture of Excellence is built upon:

  • Employee engagement, empowerment and growth
  • Teamwork toward our common goal – providing exceptional health care services with a passion for making lives better
  • An atmosphere of caring and quality that cascades throughout the organization

Essential Duties and Responsibilities

  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.
  • Retrieves messages from voice mail and forwards to appropriate personnel.
  • Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Monitors visitor access and issues passes when required.
  • Receives, sorts, and routes mail, and maintains and routes publications.
  • Orders, receives, and maintains office supplies.
  • Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
  • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
  • Performs other clerical duties as needed.

Epic Scheduling and Registration

  • Schedules patient appointments
  • Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
  • Loads, verifies and updates patient demographics.
  • Scans, loads and verifies insurance coverage.
  • Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.
  • Reviews all “Alerts” in Epic and refers patient to a PFC when necessary.
  • Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.
  • Provides patient with an estimated self-pay obligation when appropriate.
  • Performs cashiering functions/online payment posting within Epic.
  • Processes payments and deposits by adhering to the system’s Cash Handling Policy.
  • Completes daily closing report and balances their individual cash drawer at the end of each day.
  • Performs petty cash count in and out daily and records appropriately.
  • Assist patients with MyChart signup and activation.
  • Replies to MyChart messages in a timely manner, closing messages when complete.
  • Safeguards patient privacy and confidentiality per MHS policies.
  • Preps Routes daily for upcoming appointments for frontline registration.
  • Reviews daily work queues and corrects identified patient registration errors.
  • Utilizes Epic waitlists based on provider preference.
  • Reviews and updates no-shows and cancellations for the day.
  • Preps and Pre-registers patients for upcoming appointments.
  • Processes referrals and precertifications when required.

Education and Experience

  • High School diploma or equivalent
  • Previous medical reception or reception experience preferred.

Special Physical Demands
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.
Front Desk

FTE: 1/80PP

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.

EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.

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