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TECHNOLOGY COORDINATOR

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Job Details
Job Order Number
JC193668834
Company Name
Loyola University Chicago
Physical Address

Chicago, IL 60684
Job Description

TECHNOLOGY COORDINATOR Thank you for your interest in Loyola University Chicago. To view open positions, please enter your search criteria below. You may view all open positions by not specifying any search criteria and selecting the “Search” button. Bookmark this Posting Print Preview Apply for this Job

Position Details Job Title ATS TECHNOLOGY COORDINATOR Position Number 8101325 Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Rogers Park-Lake Shore Campus Department Name ACADEMIC & OPERATIONAL SUPPORT Location Code ITS-ACADEMIC & OPS SUPPORT (07120A) Is this split and/or fully grant funded? No Duties and Responsibilities

Classroom Technology Support ( CTS ) is responsible for supporting classroom and learning spaces across Loyola’s campuses including usage questions and physical device troubleshooting.

Primary responsibilities include the following:

1. Answers all emergency transfers from the ITS Help Desk.

2. Provides technical support to clients via phone, email, instant messaging, and web conferencing.

3. Dispatches student workers to assist clients in the field.

4. Opens, updates, and closes Help Desk tickets in a timely manner.

5. Monitors the status of all electronic spaces via a remote management system.

6. Tracks events in the campus reservation system and reaches out to organizers regarding possible technology needs.

7. Creates student worker checklist and call log sheets; processes forms and compiles records for easy recall.

8. Maintains the deliverables database; generates a daily report for each campus.

9. Complies weekly support statistics for all electronic spaces.

10. Performs other duties as required.

Minimum Education and/or Work Experience

Bachelor’s degree in business, digital media, computer science or related field and at least two years of directly relevant experience.

Qualifications

+ Fluent in classroom technologies, comfortable working with computers, and have the ability to effectively use Loyola’s call logging and communication systems.

+ Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.

Language Ability:

+ Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.

+ Core consulting skills such as business writing and presenting, and analytic comparisons.

+ Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.

+ Ability to develop and write reports, business correspondence, and procedure documentation.

+ Able to communicate technical ideas and concepts to non-technical audiences.

Computation Ability/Business Skills:

+ Strong analytical and problem solving skills.

+ Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

Reasoning Ability:

+ Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.

+ Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations.

+ Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.

+ Ability to be flexible and adaptable to changing environments and business situations.

+ Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.

+ Evaluate technology problems and create manageable solutions.

+ Able to synthesize complex or diverse information at an enterprise level.

Interpersonal:

+ Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.

+ Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives.

+ Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately.

Organizational Skills:

+ Must be hands-on, detailed oriented and have the ability to quickly adapt to changes and new ideas.

+ Supports organization’s goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

Availability:

The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates/Credentials/Licenses

None required, although any type of certification demonstrating expertise in computers, control systems, or help desk administration is a plus.

Computer Skills

+ Be familiar with a variety of technical concepts, practices, and procedures in both the computer and media industries.

+ Sound understanding of operating systems (Windows and Mac), presentation software, and specialized tools such as whiteboards, document cameras, clickers, and tablet devices.

+ Some experience with Adobe Connect, Microsoft Lync, Panopto, and/or Sakai is a plus.

Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands Lifting Working Conditions None Open Date 09/28/2021 Close Date Special Instructions to Applicants Quick Link for Posting https://www.careers.luc.edu/postings/17459


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