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Optician

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Job Details
Job Order Number
8689338
Company Name
Shopko Optical
Physical Address
5006 Northwest Hwy
Crystal Lake, IL 60014
Job Description

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking Part-Time Opticians to join our team in Crystal Lake, Illinois! On the job training provided.

POSITION SUMMARY:

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE

Provide excellent customer and patient service according to company and store standards
Analyze patient eyewear needs
Recommend specific lenses, lens coatings and frames to satisfy patient needs
Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
Order and dispense eyewear accurately and professionally
Assist patients with proper frame repairs and adjustments
Show patients how to insert, remove and care for their contact lenses
Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS

Maintain a complete knowledge of third-party plans and claims
Explain promotions and special lens offerings to patients and customers
Balance accounts
Prepare work orders containing specific instructions for Optical Lab
Process medical billing information
Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:

High School Graduate or equivalent
To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules

Previous experience in an office and/or optical dispensing is preferred
Able to handle multiple customer interactions/phone calls at a time
Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing


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