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Senior Store Manager

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Job Details
Job Order Number
Company Name
Mattress Firm
Physical Address
Forest-Park, IL 60130
Job Description

Do you seek an exciting role where you can truly change the lives of others We love our customers and love creating exceptional store experiences.

People are realizing the importance good sleep plays in making their lives better. Quality sleep is an integral part of our health and we spend approximately 33% of our entire lives sleeping. Mattress Firm s Vision is to become America s trusted authority on sleep, which is at the foundation of everything we do.

The Senior Store Manager is a multi-store role that executes in-store merchandising & selling programs, supports the omni-channel experience and delivers KPI results to achieve sales performance goals. The Senior Store Manager will lead Company initiatives that further our Vision, always put the customer at the center and create a compelling & engaging environment for team members.

Your journey begins with an extensive training program that enables you to help customers design and build a sleep system of their dreams.

Key Responsibilities:


  • Drive individual and store team s performance, through the achievement of KPI s, to reach targeted goals
  • Manage, train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback, annual performance reviews and Individual Development Plans
  • Create multi-store staff schedule to drive store goals and store profitability
  • Maintain customer relationships during and post-purchase
  • Create an environment where customers are always at the center and have an exceptional experience
  • Conduct workforce management activities
  • Ensure multi-store execution of product merchandising, marketing and POP standards
  • Ensure company policies, including appearance and functionality standards, and state regulations are followed
  • Ensure timely open and closing procedures
  • Manage stock inventory levels for assigned multi-stores
  • Provide technical and product knowledge information to associates and customers, serve as subject matter expert
  • Assist in processing inventory counts
  • Follow all Company procedures on cash handling including acceptance of payment and deposit processes
  • Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
  • Assist customers with load outs and in store purchases
  • Professional communication and representation of Company brand in all internal and external interaction

Non-Essential Responsibilities

  • Ability to push, pull or lift 50 pounds
  • Ability to stand or sit for 8+ periods of time
  • Execute company initiatives and any other activities requested by supervisor
  • Ability to plan strategically
  • Maintain awareness of competition, advertisements and services offered, develop strategies to counter


  • Education Level / Education Details: High School diploma or equivalent experience
  • Ideal candidate experience: 2 years sales experience, 1 years multi-store management/department experience or equivalent


  • Leadership base pay, commission + bonus opportunity
  • Tuition Reimbursement
  • Benefits including medical, dental, vision, paid time off, and 401k
  • Continuous training and development opportunities
  • Generous merchandise discounts
  • Employee Perk Discount Programs including and not limited to cell phone, travel, electronics, car and home loans

Now don t fall asleep out there the sooner that we receive your application, the closer you are to the career of your dreams!


Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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