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Global EDI Coordinator

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Job Details
Job Order Number
Company Name
Physical Address

Rockford, IL 61106
Job Description

Professional Tools has an immediate need for an EDI Support Specialist located in Elyria, OH, or Rockford, IL. The EDI Support Specialist works closely with customers (distributors), ship-direct suppliers, IT business analysts, and various other departments in electronic communication of purchase orders, advance ship notices, invoices, product availability, and other business transaction data. This position is responsible for collaborating with current and proposed trading partners, evaluating requests, prioritizing projects, and communicating proactively with internal and external stakeholders. This position ensures all intended outbound and inbound EDI data is transmitted successfully, engaging the technical EDI team as necessary. This position builds strong, collaborative relationships with customers, ship-direct suppliers, and internal departments to fully understand EDI needs, and to prioritize and manage EDI projects. This position is exposed to, and must understand, the processes used by multiple functions and systems for successful EDI.


+ Serve as a project lead to prioritize global EDI customer requests, and prepare project status and KPI reports.

+ Serve as a liaison between North American customers and Pro Tools EDI Technical Support:

+ Work with internal and external stakeholders throughout the implementation to effectively resolve setup, data, and coding discrepancies.

+ Execute onboarding process for new EDI trading partners and changes.

+ Collaborate with EDI Technical Support on end-to-end testing for new partners, changes to existing transaction maps, and problem-solving.

+ Own customer EDI issues and act as the subject matter expert; escalate issues as necessary.

+ Monitor daily transactions and process exceptions and determine the root cause for correction.

+ Identify trends in EDI failures, troubleshoot, and make recommendations to trade partners and teammates (IT) on solutions.

+ Develop and maintain process documentation and document customer specification and Professional Tools data sources (i.e. JDE, independent tables).


You build and deliver solutions that meet customer expectations. You provide timely and helpful information to individuals across the organization. You anticipate land mines and plan approaches accordingly. You represent your own interests while being attentive to others’ interests as well. You scan the environment for new technical skills, knowledge, or capabilities that can benefit the business or personal performance.

Flexible Work Schedule – Remote Work Option and Core Hours This role has the flexibility of a remote work option up to three days a week and a core hour schedule. You can choose to flex your start and stop times given you are working during the core hours of 9:00am – 3:00pm. Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.


+ Bachelor’s degree in Business or related field and two (2)+ years of EDI work experience, or equivalent combination of education and experience

+ At least two (2) years of customer-facing service experience

+ Excellent communication skills (written and verbal)

+ Strong interpersonal skills and ability to collaborate cross-functionally

+ Must demonstrate good organizational and follow-up skills and work independently with minimal supervision, including the ability to balance multiple tasks and work effectively in a fast-paced environment while adhering to tight schedules

+ Proficient in Microsoft Office Software


+ Experience with Sterling EDI Software and JD Edwards order processing

+ Project management experience


Our Commitment to Our People

Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.

Our training programs focus on end-to-end development, from onboarding through senior leadership.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us! (

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more. We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values ( and Diversity, Equity & Inclusion at Emerson.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

We help customers in the world’s most essential industries solve the biggest challenges of modern life.

Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.

Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!

No calls or agencies please.

Requisition ID: 22017

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