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Process Engineer - Technical Service Engineer

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Job Details
Job Order Number
Company Name
Johnson Matthey
Physical Address

Springfield, IL 62762
Job Description

Together for a cleaner, healthier world.

As a Senior Technical Service Engineer, the role holder will be required to work independently (with support from other regional technical service engineers) as the key point of contact providing technical expertise and advice to customers across the region within the ammonia and methanol business and has the opportunity to expand their proficiency to other CT technologies. They will apply technical understanding and knowledge of the CT product portfolio to solve a range of problems, from simple troubleshooting to complex projects. They will be the technical face of the CT organisation, both liaising with customers remotely and travelling to meet with regional customers in person.

Your responsibilities:

+ Provide technical service to customers through direct customer support. Build and maintain effective partnerships with customers in an ethical and safe manner

+ Act as the voice of the customer to feed technical and market information back into the business to enable JM to enhance product offering

+ Engage in customer visits including technical meetings and plant audits

+ Work flexibly to ensure that changing work demands are prioritised and adequately supported

+ Own tasks, ensuring they are completed within time constraints

+ Handle technical support issues related to the plant and catalyst both proactively and in response to “emergencies” aimed at delivering long-term value for JM and the customer

+ Liaise with the wider Technical Service team (Service Coordination, TS-SME team) and Sales colleagues to ensure that work requirements are fulfilled in a timely manner

+ Actively look to build proficiency beyond own core technology within CT technical scope

+ Assist the Sales organization with technical evaluations

+ Initiate suggestions for improvements and development tasks to be performed

+ Extract maximum value from the segmented customer base through developing and deploying the appropriate level of technical services

+ Ensure all activities are undertaken in accordance with JM code of ethics and EHS policy and practices

+ Carry out other duties which are within the employee’s skills and abilities whenever reasonably instructed.

Requirements for the role:

+ Degree in a scientific/technical discipline e.g. Chemical Engineering

+ Background in catalysts, absorbents, chemicals and/or additives

+ Detailed knowledge of chemical plants

+ Significant customer-facing experience

+ Must be in possession of or eligible for a Transportation Worker Identity Card (TWIC)

+ Strong understanding of customers’ business and production process

+ Ability to drive change

+ Proficient written and spoken English communication skills

+ Experience defining best practice processes

+ Strong IT and computing skills

+ Strong communication skills, both verbal and written

+ Capable of working independently to deliver business critical objectives

+ Confident public speaker

How you will be rewarded:

We offer a competitive compensation and JM Elements benefits package including bonus, excellent pension contributions and 20 days annual leave (varies for shift- based roles). Our JM Elements Benefits programme helps our employees understand and manage the JM benefits, as well as helping you focus on your overall wellbeing – for you and your family.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets, we offer stretch and a wealth of diverse opportunities.

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard, that genuinely cares for you and where your contribution is appreciated. We’ll empower you to lean in and make things happen, to create solutions and value for our customers. United by our values and vision, we’re self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – a cleaner and healthier world, today and for future generations.



All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.?Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:?

You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.

We appreciate the time and effort taken in completing an application.

By applying for this role and creating an account you are agreeing to?Johnson Matthey Privacy Notice (

How to apply:

If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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