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IT Support Analyst - Chicago

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Job Details
Job Order Number
Company Name
Titan Security Group
Physical Address

Chicago, IL 60684
Job Description

Titan Security Group is a leading privately-­held provider of security services and security-related technology solutions.

Titan Security Group has three unique divisions, including Titan Electronics, Inc. Titan Electronics provides electronic security system installation and service and is looking for an IT Support Analyst. We are in one of the fastest growing industries, operating in a highly entrepreneurial environment and searching for talent!

This position performs a broad range of technology-related duties under minimal supervision, including complex project-based and time-sensitive tasks, which require the ability to set priorities as needs dictate. All candidates must be able to apply common sense understanding to carry out instructions given in written or oral form and work with problems involving several concrete variables.


+ Assembly of computers from parts and installation of OS and related software

+ Advanced technical troubleshooting of hardware and software issues

+ Manage user onboarding/offboarding

+ Provide day ­to ­day operational service and support

+ Manage helpdesk

+ Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (OS upgrades, new server builds etc.)

+ Able to learn the ins and outs of Access Control Systems, CCTV Systems, NVRs, Alarms, Intercom systems, Telephone Entry Systems, and associated equipment and software

+ Interface with customer personnel to develop relationships, demonstrate systems, and provide training as needed

+ Some travel to customer sites, as needed, in personal or company provided vehicle

Minimum Requirements:

+ 3-5 years of IT experience

+ Windows Server: Active Directory, group policy, and other major services

+ Azure AD, SSO experience

Other skills/Abilities

+ Deskside and remote support, technical knowledge, and experience in multiple aspects of computer services

+ Knowledge of networking, switches, IP schemes, firewalls

+ Experience with Meraki

+ Familiarity with Cisco/Webex phone system

+ Familiarity with security camera DVR software and IP cameras (nice to have)

+ Effective prioritizing skills

+ Drive and enthusiasm

+ Excellent communication and customer facing skills

+ Technical credibility and independent judgment and decision­making

+ Sound decision ­making skills under pressure

+ Good Problem-solving and analytical skills, able to determine the impact of issues quickly

+ Able to contribute to strategic debates, helping to identify and address future opportunities and challenges

Certificates, Licenses, Registrations: Ability to obtain a valid PERC. This position also requires a driver’s license with a clean driving record.

Other Qualifications: Ability to pass pre-employment drug screen and criminal background check.

Wages & Benefits: Compensation is between $60,000 – $70,000 based on experience plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, vision insurance, life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion. EOE/M/F/D/V


ID: 2022-4855

Eligibility to Work in the U.S. Required: Yes

Required Education: Associates Degree

Brand: Titan Security

External Company URL:

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