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Production Project Installation Manager

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Job Details
Job Order Number
Company Name
Bath Planet
Physical Address

Streamwood, IL 60107
Job Description

Production / Project / Installation Manager

Creating a fresh solution to bath remodeling, Bath Planet offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products. Primary Purpose & Function America’s number one growing Acrylic Bath System Company, Bath Planet of Chicago is seeking a Production Manager/Installation Manager in our Chicago, IL and surrounding areas. We offer a very competitive compensation package. Job Responsibilities

+ Two years’ experience in acrylic bath systems is a requirement.

+ Participate in Hiring & Training

+ Review time sheets

+ Review job duties

+ Manage the installation team

+ Ensure they meet their accountabilities

+ Maintain 100% customer satisfaction

+ 100% Positive feedback from customers on installers

+ Contact customers 1 week after install for satisfaction review

+ Contact customers on a weekly basis to keep them informed of the production timeline.

+ Request customer for referrals, or remind them of program

+ Planning/Schedule all installations

+ Review contracts with Sale team prior to ordering

+ Order all products

+ Complete permits if required

+ Manage relationships with vendors

+ Manage incoming products and warehouse

Upcoming installs:

+ Placing all material orders

+ Setting install schedules

+ Quality control & install training

+ Prepare customer folder

+ Prepare/gather product together for installers

+ Maintain customer folders and production in our CRM

+ Assist Installers issues during installation

+ Collect Installers Time sheets, Receipts for payroll

+ Collect from installers completion certificates and money collected

+ Maintain calendar and update with installs scheduled. (Google)

+ Maintain calendar for installers requested off days

+ Coordinate all warranty and service calls

+ Review your job cost to determine recommendations for improvement

+ Complete analysis on root cause of service calls

+ Review information with Owners and what next steps are

+ Take appropriate action to resolve

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