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Systems Integration and Technical Support Engineer

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Job Details
Job Order Number
9800160
Company Name
Epiq Solutions
Physical Address
3740 Industrial Avenue
Rolling Meadows, IL 60008
Job Description

The Systems Integration and Technical Support Engineer is responsible for diagnosing and troubleshooting complex issues with wireless sensing products and systems. This critical member of the applications team will provide direct support to technical defense and commercial customers.

This role requires extensive critical thinking and a deep understanding of RF and IT systems to provide a world class level of support for Epiq Solutions’ customers.

In addition to directly supporting end users and installation teams, the Systems Integration and Technical Support Engineer heavily collaborates with sales, engineering, product management and field service to find effective resolutions, identify and track trends, build reports, contribute to documentation and training content, and more.

This new role is ideal for highly collaborative individuals who are curious by nature and want to work with highly technical customers on cutting-edge RF technology.

RESPONSIBILITIES

  • Providing direct support to Epiq Solutions’ customers
  • Triaging reported issues
  • Identifying areas to examine, taking and analyzing measurements and logs
  • Troubleshooting Linux-based systems for networking and system integration issues
  • Determining next steps and resolutions to issues
  • Researching issues and solutions including using test equipment to try to reproduce issues
  • Keeping accurate and complete records of the entire engagement with customers
  • Providing feedback to engineering and product management on product issues, trends and improvement recommendations

REQUIREMENTS

  • Familiarity of theory of operation of Bluetooth®, Wi-Fi®, and 4G and 5G networks
  • Experience troubleshooting systems involving many connection points
  • Good understanding of TCP/IP networking concepts, OSI model, and practical experience with enterprise networks
  • Familiarity with Linux and capable of using a Linux shell to take logs, run scripts, and diagnose issues
  • Ability to independently make decisions and solve problems with limited direction
  • Exceptional written and verbal communication skills and interpersonal skills suitable for frequent direct contact with technical and non-technical customers
  • Understanding of a technical support environment and processes, including ability to document case histories clearly, accurately and with detail
  • Experience in a software development or IT service delivery environment
  • Bachelor’s degree or relevant experience in a technical or science field, e.g. Electrical Engineering, Physics, Computer Science, or another relevant field
  • ITIL certification a plus
  • Candidate must hold or at a minimum be able to obtain a US government security clearance (which requires US citizenship)
  • Willing to travel up to 25% of the time

BENEFITS

  • Generous vacation policy
  • Paid five week sabbatical every five years
  • 401(k) matching and profit sharing
  • Health insurance
  • Life and long term disability insurance
  • Competitive salary commensurate with experience and performance
  • Fun, laid-back culture and rewarding work!

COMPANY BACKGROUND
Epiq Solutions is an engineering company that designs and manufactures Radio Frequency (RF) transceiver cards, systems and solutions that push the state of the art in cellular and RF sensing, security, and wireless communications. Epiq Solutions’ systems are utilized by numerous commercial and defense/security customers throughout the world. While the company has been steadily growing since its inception in 2009, it’s “small business” and team-focused culture continues to thrive and contribute greatly to its success.

Epiq is an Equal Employment Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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