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Enterprise Technical Support Analyst - LATAM

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Job Details
Job Order Number
Company Name
Physical Address

Springfield, IL 62762
Job Description


Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.Instructions on how to apply, click “Apply to Job” online on this web page.

Required Skills:

Enterprise Technical Support Analyst – LATAM Responsibilities:

1. Manage cross-functional infrastructure information technology programs in a matrix organization covering a range of areas

2. Develop and manage end-to-end project plans and ensure on-time delivery of technical hardware and/or software solutions

3. Provide hands-on program management during the analysis, design, development, testing, implementation and post-implementation phases of the projects assigned

4. Perform risk management and change management on projects

5. Provide day-to-day coordination and quality assurance for projects and tasks assigned

6. Drive internal process improvements across multiple teams and functions

7. Interface with the Engineering Team and external business owners for project requirements and scope

8. Drive product decisions to align with high company initiatives

9. Plan technical software and system software product requirements with internal teams and develop the project execution plan

10. Oversee technical solutions and software development lifecycle and-to-end project plans and ensure on-time delivery and provide hands on program management during analysis, design, development, testing, implementation, and post implementation phases

11. Develop software tools, applications, and/or systems to support the company’s large-scale infrastructure systems and operations

12. Apply expertise in information technology and software engineering during analysis, design development, testing, implementation, and post implementation phases of technical projects

13. Gather business requirements from key stakeholders and convert them to technical requirements, managing prioritization with engineering teams

14. Work closely with Facebook’s product and engineering teams to define team needs, metrics, and key performance indicators

15. Articulate the technology, requirements, goals and milestones of the team

16. Provide hands-on project management during all phases of the IT project lifecycle (analysis, design, development, testing, implementation, and post implementation phases) with an emphasis on communication to projects sponsors, stakeholders and project teams

17. Complete root cause analysis of different workflows in order to quantify problems, goals, and identify priorities

18. Telecommute from anywhere in the U.S. permitted (remote work benefit)

Minimum Qualifications:

Minimum Qualifications:

19. Employer will accept a Master’s degree in Computer Science, Computer Engineering, Telecommunications and Networking, Applied Sciences, Physics, or related field and 24 months of work experience in job offered or in a technical, business, engineering, or computer-related occupation. Experience must include 24 months of experience in the following:

20. Concepts (e.g. Single Sign On, Mobile Device Management), integration with cloud service providers (e.g., Azure, G-Suite)

21. Integrations with content partners (e.g. One Drive, Google Drive, DropBox, etc.) or APIs

22. Explaining technical steps to a non-tech savvy audience

23. Exhibit a balance of analytical and interpersonal skills which serves a variety of audiences, both internal and external

24. Superior communication skills, including development of presentations

25. User experience through attention to detail and nuance

26. Multitasking and prioritizing in a fast-paced environment

27. Using operational metrics on a daily/weekly/monthly basis to prioritize and move to action

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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