Patient Excellence Representative - ENT - Full Time
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Quincy, IL 62301
Patient Excellence Representative – ENT – Full Time
Regular Full Time
Quincy, IL, US
Requisition ID: 3248
M, T, TH 9 AM – 6 PM, W,F 8 AM – 5 PM
Provide excellent customer service; registering and scheduling the patient with accuracy. Represent the clinic in a professional, courteous and efficient manner.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates, Licenses, Registrations
Education and/or Experience
High school diploma or general education degree (GED), some college preferred; previous office/customer service experience and/or training in medical setting preferred; medical terminology; or a combination of education and experience.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk and hear and must have finger dexterity. The employee is frequently required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
PRIMARY JOB DUTIES
Greet patients in a positive and friendly manner. Smiling and making eye contact when they approach the desk.
Register new and established patients when they present for an appointment to verify their demographic and insurance information, make appropriate changes. Secure appropriate signature(s).
Inform patient of any co-pays due, receive payments, and give general information regarding patient accounts. Refer to Patient Services when needed.
Balance cash drawer accurately and prepare for deposit. Comply with standard accounting procedures.
Process all work queues in a timely manner; including registration, referral, and orders work queues as applicable to department.
Practice professional phone etiquette with patients and staff; including professional greeting, warm transfers, effectively utilizing and managing In Basket (creating complete messages and responding in a timely manner).
Make ongoing calls to: confirm or cancel appointments; order films; request consult forms; schedule ancillary services as instructed.
Accurately schedule and perform workflows required per department/provider.
Other duties may be assigned.
By submitting this application, I attest that I meet the qualifications and am able to perform the essential functions of this position with or without reasonable accommodation.