Catering Services Supervisor

at Sodexo in ROMEOVILLE, Illinois, United States

Job Description


This position will manage all the catering services on Campus at Lewis University.

The Catering Service Supervisor will organize, set up and deliver requested catering services to specific

requested location or conference room. Provide prompt and courteous service to all customers. Provide

customers with efficient and attentive service while exceeding the customer’s expectations. The general

responsibilities of the position include those listed below, but Sodexo may identify other responsibilities

of the position. These responsibilities may differ among accounts, depending on business necessities

and client requirements.

General Responsibilities:

• Checks Catering ordering website, to review requested customer services to be delivered, food

and services needed, dates and times.

• Organizes each delivery timely, setting up all non-perishable items needed in advance.

• Distributes needed food preparation requirements to each food department in advance.

• Delivers requested food and beverage to the delivery location, setting up all food and beverage

in a professional appearance and logical manner, ensuring all condiments and service ware are

available as needed.

• Ensures all services are cleaned up at the end of the meeting or requested pick-up time.

• Ensures availability of any specialty linen, china and rental needs in advance.

• Maintains organization of all daily and weekly services and associated needs, and

communications with customers.

• Maintains a clean and organized working environment and professional appearance.

• Finalizes catering invoices and billing pertaining to delivered services.

• May serve as a point of contact for the customers, booking catering, answerin

Position Summary

The Supervisor – Food may work in any type of food location on client premises. This individual provides oversight at the direction of management on site to coordinate routine work activities of workers and/or service employees engaged in food operations or services at either larger complex facilities or locations in the areas of commercial, health care, schools, universities or other establishments. This individual will provide support to management in the daily oversight of key functions and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

General Responsibilities:

+ Understands and follows all policies and procedures.

+ Assists in ensuring a safe working environment throughout the facility for all employees.

+ Assists in monitoring employee productivity and provides suggestions for increased service or productivity.

+ Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management.

+ Responsible for orientation and training of employees.

+ Performs day-to-day assignments in addition to oversight duties.

+ Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.

+ Promote in the development of the food service team.

+ Attends all allergy and foodborne illness in-service training.

+ Complies with all Sodexo HACCP policies and procedures.

+ Reports all accidents and injuries in a timely manner.

+ Complies with all company safety and risk management policies and procedures.

+ Participates in regular safety meetings, safety training and hazard assessments.

+ Attends training programs (classroom and virtual) as designated.

+ May perform other duties and responsibilities as assigned.

Qualifications & Requirements

+ Willingness to be open to learning and growing.

+ Maturity of judgment and behavior.

+ Maintains high standards for work areas and appearance.

+ Maintains a positive attitude.

+ Ability to work a flexible schedule.

+ Must comply with any dress code requirements.

+ Must be able to work nights, weekends and some holidays.

+ Attends work and shows up for scheduled shift on time with satisfactory regularity.


+ High School diploma, GED or equivalent experience.


+ Must be able to coordinate the routine responsibilities of staff and resources.

+ Presents self in a highly professional manner to others and understands that honesty and ethics are essential.

+ Ability to maintain a positive attitude.

+ Ability to communicate with co-workers and other departments with professionalism and respect.

+ Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

+ Ability to provide clear directions and respond accordingly to employees.

+ Ability to use a computer.

Physical Requirements:

+ Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

+ Significant walking or other means of mobility.

+ Ability to work in a standing position for long periods of time (up to 8 hours).

+ Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

+ Generally in an indoor setting; however, may supervise outside activities and events.

+ Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.

+ While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

+ The noise level in the work environment is usually moderate to loud.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Benefits Eligibility

Full Time Benefits: At Sodexo, we believe every employee should have the resources to be their best. As part of our overall rewards, we offer benefits programs designed to help you maintain a healthy lifestyle including health, dental and vision insurance. Eligible employees can enroll in their benefits, which will be effective beginning on their first day with Sodexo. We also offer other benefits like paid time off, financial and savings programs and access to our employee assistance program and other discounts (eligibility varies by unit and may not be available to all employees).


System ID 881376

Category Food Service

Employment Status Full-Time


Unit Contact Brandie Jevtic

Target Hourly Rate 19.00

Division Universities

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Job Posting: JC226002254

Posted On: Oct 12, 2022

Updated On: Jun 17, 2023

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