Recovery Claims Representative

at Sedgwick in Springfield, Illinois, United States

Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Recovery Claims Representative

PRIMARY PURPOSE: To identify and pursue auto/rental subrogation recoveries both contractual and third-party liability as it relates to vehicle damage claims.


- Provides prompt subrogation and recovery investigation, evaluation and settlement of claims.

- Conducts verbal and written communication with insurance carriers, attorneys, state/local governments, internal/external departments, credit card companies, company vendors, renters and all responsible parties.

- Utilizes knowledge of insurance and negligence to negotiate fault with adverse parties in cases of disputed liability.

- Negotiates loss recovery settlements with adverse parties in compliance with state laws, fair claims practices and within client guidelines in a variety of states.

- Orders police reports, locates and verifies insurance policy information, obtains credit reports and utilizes skip tracing procedures as needed.

- Maintains a timely diary of all pending files while working in unison in E-Subro Hub.

- Refers to alternative methods of recovery when and if appropriate (i.e., arbitration, collections, litigation).


- Performs other duties as assigned.

- Supports the organization’s quality program(s).


Education & Licensing

Bachelor’s degree from an accredited college or university preferred.


Three (3) years of experience or equivalent combination of education and experience required.

Skills & Knowledge

- Thorough knowledge of claims management processes and procedures

- PC literate, including Microsoft Office products

- Strong organizational skills

- Excellent interpersonal skills

- Oral and written communication skills

- Good negotiating skills

- Ability to work in a team environment

- Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in CO, NY, WA or CA. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the state noted in this job posting only, the range of starting pay for this role is $40,000-$50,00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (

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Job Posting: JC231738469

Posted On: Jan 07, 2023

Updated On: Aug 24, 2023

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