Service Desk Analyst

at Levi, Ray & Shoup, Inc. in Springfield, Illinois, United States

Job Description

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Added Jan 11, 2023 Service Desk Analyst (25346) Springfield, IL | Temp to Perm Apply (

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Job Description

Time to get to work! LRS Consulting Services is seeking an experienced Service Desk Analyst for our client in Central Illinois. This is a 6 month

contract-to-hire opportunity for the right person. If you’re that person, if

you have the Service Desk expertise that we need, submit your resume


LRS Consulting Services has been delivering IT excellence for over three decades. Our reputation for quality, flexibility, and strong relationships with

our clients keeps them turning to us to meet their IT consulting needs. Our

contacts combined with your technical expertise equals career possibilities for you. So let’s get to work!

The Service Desk Analyst will:

+ Answer phones promptly and professionally.

+ Provide Tier 1 level diagnostic service to End Users.

+ Expedite problems to additional support staff if unable to correct

+ problem.

+ Use the provided Help Desk tools to file & track problem reports.

+ Work directly with customers supporting hardware and software.

+ Write documentation for various support processes.

+ Assist in testing various computer applications.

+ Utilize ticketing system to track issues.

Applicant Requirements:

+ 2+ years experience as an IT Help Desk Technician and have the following experience:

+ Understand the concept of a Windows domain network.

+ Knowledge of Microsoft applications and operating systems

+ Knowledge of PC components and troubleshooting steps

+ Knowledge of printer components and troubleshooting steps

+ Experience with security control software (Web filtering, Anti-Virus, etc.)

+ An ability to quickly learn other bank related programs

+ Must have experience with the M.S. Office Suite

+ Candidate must be able to effectively communicate in English (written & verbal)

+ Candidate must have permanent authorization to work in the USA for any employer

+ Corp to Corp candidates will not be considered

To apply, please submit your resume to Visit us online

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

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Job Posting: JC232125495

Posted On: Jan 13, 2023

Updated On: Sep 30, 2023

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