at Capgemini in Chicago, Illinois, United States
Job Description
Senior Business Analyst – Salesforce B2C Commerce
About DCX – Digital Customer Experience
The Capgemini Digital Customer Experience (DCX (https://www.capgemini.com/us-en/service/digital-services/customer-experience/) ) practice specializes in driving business value and customer engagement at each stage of the customer journey from marketing and sales to commerce and service. By combining proven methodologies, deep technical expertise, design and strategy, its talented teams take an integrated approach to addressing the total experience, for both customers and employees. By creating immersive experiences that engage and convert, brands can realize their CX vision and get the future they want.
We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.
We work with several large B2B, B2C and D2C brands, delivering amazing results for clients including the cosmetic, entertainment, pharma, retail, manufacturing, energy, and telecommunication industries.
About Salesforce
Capgemini is a strategic partner of Salesforce since 2007 with over 2000 certifications and a Salesforce Partner Value Index with a score of 9.7 out of 10.?With 890 North American team members and 1870 dedicated DCX team members in India, we are well-positioned to deliver at scale. We are a leader in customer experience (CX). Our holistic approach and breadth of experience enables companies to transform their business and transform the customer lifecycle. We implement technology, provide support and strategy for marketing, sales, service and commerce solutions.
About our Culture
Capgemini is a dynamic company that looks for team members to grow with us. We are committed to supporting you to GET THE FUTURE YOU WANT. That is our commitment to every employee. Capgemini offers a generous total rewards package, including flexible hours, autonomy, transparency, and a diverse and inclusive culture. With 11 Employee Resource Groups, we are committed to supporting your causes and getting involved in your community to help make it better. We have an electrical spirit and encourage professional development. No matter the location, or the role, every Capgemini employee shares one inspired mission: To be bold; to be YOU.
Join us to get the future you want !
Job Description
As Senior Business Analyst – Salesforce B2C Commerce, one must work with clients and end users to gather, understand and define business requirements & assist with ongoing system Salesforce Commerce Cloud administration including but not limited to: creating products, promotions, source codes, gift cards, coupons, sales tax and merchandising the site, configuration of Security functionality.
+ Maintain database integrity and accuracy via data cleansing, data uploads
+ Assist with release evaluations including defining scope and priorities for system initiatives
+ Troubleshoot production issues in a timely manner and provide internal support when needed
+ Lead end users during User Acceptance Testing (UAT) & regression testing to accurately prioritize defects and re-test resolved issues
+ Train customer personnel to Manage the Storefront
Qualifications
+ You Supervise, mentor, guide other data analysts. Represent data analyst team in project team meetings.
+ Qualifications: 7-10 years (3 years min relevant experience in the role) experience, Bachelor’s Degree.
+ Must have experience in Software Engineering Techniques, Software Engineering Architecture, Software Engineering Lifecycle and Data Management.
+ Should be proficient in Business Analysis, Business Knowledge, Software Engineering Leadership, Architecture Knowledge and Technical Solution Design
About Capgemini
A global leader in consulting, technology, services, and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud, digital, and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 350,000 team members in over 50 countries. With Altran, the Group reported 2020 combined revenues of €18 billion.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.?
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant – http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now require sponsorship of a visa for employment authorization in the US by Capgemini.
Visit us at? www.capgemini.com . People matter, results count.
Job: Business Analyst
Organization: ABL AMERICAS
Title: Senior Business Analyst – Salesforce B2C Commerce
Location: IL-Chicago
Requisition ID: 070828
