CCT - Help Desk Technician

at COMTECH in Rock Island, Illinois, United States

Job Description

Computer Network Support Specialists (Service Desk Support Service Specialists)

Location: Rock Island, IL

Arifjan, Kuwait

ABOUT THE OPPORTUNITY:

Comtech Systems, Inc. (CSI) is looking for a Computer Network Support Specialists to analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific: provides support to end-users for PC, server or mainframe applications, and hardware. May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Refers more complex problems to intermediate and/or senior level.

ABOUT THE COMPANY:

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce and market innovative products, systems and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

CSI is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. In order to help our customers, combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces and markets innovative products, systems and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

PRIMARY DUTIES:

All candidates will perform the following duties:

• Manage accounts, network rights, and access to Network Environmental (NE) systems and equipment.
• Install, configure and troubleshoot IA solutions in a deployed environment to include: MacAfee ePolicy Orchestrator (EPO) Server, Blue Coat SG Proxy, Microsoft WSUS, eEye Retina Scanner.
• Install, test, maintain, and upgrade network operating systems software and hardware to comply with IA requirements.
• Implement applicable patches including IAVAs, Information Assurance & Vulnerability Bulletin (IAVBs), and Technical Assessment (TAs) for their NE.
• Provide end user support for all IA related applications for the NE.
• P
  Equal Employment Opportunity/M/F/disability/protected veteran status
  
  PI206332309