at Walgreens in DEERFIELD, Illinois, United States
Job Description
Job Description:
Job Summary
Walgreens is seeking a talented and experienced IT Manager to lead our O365 & Microsoft Collaboration team. This team plays a crucial role in ensuring seamless and efficient collaboration and communication across the organization, utilizing Microsoft’s suite of collaboration tools.
Manages a team responsible for developing and implementing protocols that comply with established policies, procedures and standards of the specified area of IT. Effectively collaborates with other members of the team, customers and/or stakeholders to align work efforts, develop/execute tactical plans that enable successful business operations. This role will manage vendor relationship and ensures that SLAs are kept in respect to contract terms and researched and brought to the attention of the vendor when missed. Actively collaborates across IT and business areas within area of specified responsibility to ensure successful results of designated initiatives are achieved. Ensures accurate accounting of and appropriate deployment of resources. Outcomes managed have an impact on the specified area of responsibility.
As the IT Manager for Messaging & Collaboration, you will be responsible for overseeing the design, implementation, maintenance, and optimization of our organization’s collaboration and communication systems based on Microsoft’s technologies, with a primary focus on Office 365 (O365). You will lead a team of skilled IT professionals, fostering a culture of excellence, innovation, and continuous improvement. The ideal candidate will have a strong technical background, exceptional leadership abilities, and a deep understanding of Microsoft’s collaboration tools and technologies.
Job Responsibilities
+ Manages the daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Develops protocols to support established standards.
+ Team Leadership: Lead and mentor a team of IT professionals responsible for managing and supporting O365 and other Microsoft collaboration platforms. Set clear goals, provide regular feedback, and promote professional development. Oversees team(s) assigned to projects and may manage implementations. Ensures resources are accurately allocated in line with tactical plans and appropriately accounted for at all times.
+ O365 Administration: Oversee the administration and configuration of O365 applications, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and other related services.
+ Collaboration Strategy: Develop and execute a strategic roadmap for O365 and Microsoft collaboration tools, aligning them with the organization’s business objectives and promoting productivity and efficiency.
+ Performs as subject matter advisor and may serve as point of escalation and become actively involved, as required, to meet schedules and resolve problems highly complex in nature. Manages issues proactively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
+ Develops, maintains and enhances an excellent working relationship with the vendor company. In addition, builds solid relationships at senior levels with vendor and Walgreens’ leadership. Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensures deepening of vendor relationships between partner and Walgreens.
+ Security and Compliance: Ensure that collaboration platforms adhere to industry best practices and internal security policies. Implement measures to protect data integrity and privacy, including compliance with relevant regulations.
+ Reviews and approves any request prioritizations. Ensures delivery against agreed upon SLAs and overall service delivery of operational activities.
+ Understands short and long-term goals and objectives and recommend technical solutions and services.
+ Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
+ Develops and proposes options with pros/cons and risk, and works with stakeholders to finalize the best solution that meets business needs.
+ Establishes credibility with partners while managing expectations. Ensures frequent, continuous and effective communications with team members, within IT, and with stakeholders to set expectations and negotiate priorities appropriately, via both formal and informal channels / mechanisms.
+ May develop budget for functional area. Manages budget to plan. May be accountable for area budget and delivering against business goals/objectives.
+ User Support and Training: Collaborate with the support team to provide exceptional end-user support for O365 and Microsoft collaboration tools. Conduct training sessions to promote efficient usage and maximize the benefits of these tools.
+ Integration and Migration: Plan and execute the integration of O365 and Microsoft collaboration tools with existing systems. Oversee migration projects from legacy collaboration platforms to Microsoft technologies.
+ Understand the underlying technologies and applications utilized within specified area of responsibility to direct how to design, develop, test, and implement priority technology requirements.
+ Performance Monitoring and Optimization: Monitor system performance, identify bottlenecks, and implement optimizations to enhance the overall user experience and system efficiency.
+ Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. May develop partnerships (and relationships) with internal and external stakeholders to meet business needs.
+ Allocates available resources to meet operating objectives. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
An Equal Opportunity Employer, including disability/veterans
About Walgreens Boots Alliance
Walgreens www.walgreens.com is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. Nasdaq WBA, an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBAs purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nations medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.
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Job ID: 1145076BR
Title: Manager IT – Messaging & Collaboration
Company Indicator: Walgreens
Employment Type:
Job Function: Information Technology
Full Store Address: 108 WILMOT ROAD,DEERFIELD,IL 60015
Full District Office Address: 108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y
External Basic Qualifications:
+ Bachelor’s degree and at least 4 years of experience in IT, Accounting, Finance, Consulting, Strategy and/or Analytics OR a High School diploma/GED and at least 7 years of experience in IT, Accounting
