Customer Engagement Manager (2379

at SMX in Springfield, Illinois, United States

Job Description

Customer Engagement Manager (2379at SMX (

United States

SMX is seeking an Engagement Manager with a solid background in managing cloud projects and delivering excellence. PM’s will be expected to be familiar with all SMX service offerings (resale, managed services, professional services, digital transformation, etc.) and identity opportunities during project delivery. The successful candidate will be capable of building and maintaining a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery. The EM will act as Scrum Master and the central point of contact for all parties to orchestrate the delivery of the project. They will manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope. This is a remote position supporting a Herndon, VA based team.

Essential Duties and Responsibilities:

+ Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks

+ Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices

+ Be capable of managing the delivery of multiple cloud projects simultaneously

+ Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks

+ Knowledge of AWS funding programs, incentive structures, and overall go-to-market approach

+ Participate as a team player capable of high performance and flexibility in a dynamic working environment

+ Assist in developing Statements of Work (SOWs) and Level of Effort (LOE) estimations for new projects

+ Serve as the primary SMX contact during project execution, maintain relationships with stakeholders and internal SMX teams

Required Skills:

+ 5+ years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment

+ 3+ years of hands-on Agile experience, acting as Scrum Master

+ Extensive knowledge of project management disciplines, methodologies, best practices, and tools

+ Strong communication skills; experience presenting to executives

+ Customer-facing consulting experience or experience delivering technology services projects

+ Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security

+ Self-starter with a result oriented proactive management approach

+ Ability to learn on the job quickly and desire to develop expertise in AWS

+ Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

+ Exceptional written and verbal communication skills

+ Customer-focused attitude

Required Experience:

+ 5+ years of professional experience in technology

+ 1+ years of relevant hands-on experience with AWS

+ Certified Scrum Master (CSM)

Preferred Experience:

+ AWS Certified Cloud Practitioner (a plus)



Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, DC Metro, Florida, Hawaii, Maryland, and Massachusetts.

Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face.

SMX is committed to hiring and retaining a diverse workforce. All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information. SMX is an Equal Opportunity/Affirmative Action employer including disability and veterans.

Selected applicant will be subject to a background investigation.

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Job Posting: JC238692735

Posted On: Apr 21, 2023

Updated On: Jun 14, 2023

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